Multi Vendor Marketplace

They offer plenty of options and apps we can add to the platform. We have asked dozens of questions to their team to get some help with adjustments we wanted to make, and they have always followed up and did their best to help us with what we needed.

I run a marketplace thanks to this app. Very powerful app, and even more, the support is great ! good job guys

**UPDATE 17th OCT 2020 ** I am now dropping the rating to one star. Some very important functions of the app have ground to a halt and support has been absolutely abysmal. Time is really precious, and you cannot manage and support your own vendors in a timely way when critical elements of this platform just fail and your support requests just disappear into generic 1 line responses. Sure they have gotten back to me in some regard but it's in no way sufficient. Seriously you get better support at Mcdonalds. I kid you not I actually started a programming diploma to engineer something 1000000x better than this in the future, ego aside anyone can see that they have included way too many under developed features instead of spending the time making the core structure bullet proof. I would much rather a small set of high functionality features than such a huge mess of trashy overpriced features, who wouldn't? This sucks, you suck. Be better. **ORIGINAL REVIEW**
So i have been working on this app for a couple of weeks now, and im seriously torn between a few aspects. Firstly I will say the support so far has been good, it's not 'drop of a hat' but with basic issues solved in a reasonable time you cant really complain with that. Shopify is not overly suitable for designing a Marketplace on, if from the ground up you where able to implement a custom /proprietary enterprise grade solution then sure you could end up with a quality product. MVM does a very good job at adapting shopify's functions in some things and extremely poor in others, mostly to do with User interface and customization (fitting with your theme or design) they DO provide some tools and a HTML & CSS editor for different aspects, if you are not a developer then you will have to hire expert help to reach your visual and functional goals. When they say "like Amazon, Ebay, Etsy.." this is a GROSS overstatement considering the quality of development and feature's on those platforms you will seriously struggle to come close to the same or similar in performance. The vendor's portal (UI) is so basic I actually am dreading having to present it to my future vendors to use, it's embarrassing! So overall it's a great concept, again with some functions really well implemented and the feature app's costs are not too much of a bother as comparatively to other platforms it works out to be fairly priced with function VS price. BUT now I have done so much customization myself its beginning to look like more of a quality product, seriously I warn you though, perhaps if you are interested in starting a marketplace take a look at Arcadier, Marketplacer, cs.cart or store hippo. All of which ARE NOT shopify apps, they are stand alone solutions and could save you a massive headache. I have contacted support with my ridiculously long feature request and complaints, and will happily update this to 5 stars if ultimately i get what i want.

I love this app, it has made my business run successfully and smoothly! The customer service is also really good. I've been assisted by Shashi and it has been so easy and fast to get help or any issue fixed!!

This app is incredibly powerful and has thought of EVERYTHING when it comes to managing a marketplace. Their support team is amazing. Always respond to my queries within 24 hours and have always presented me with a solution to what I need. Highly recommend!

Thank you so much Multi Vendor Marketplace theme. I love your app and team support.
Thanks

I used this app and a number of added features for this app to create a multivendor marketplace which allows for booking services, pickup, delivery and shipping. I needed help implementing coding and Webkul was extremely helpful. They were very responsive, very friendly and very knowledgeable. They helped me solve problems and added the features to fit my needs. I will continue to use Webkul's products and highly recommend them to others even if you don't have a lot of programming knowledge. Their products a highly versatile allowing me to set-up my website to fit my vision for the company I'm working on. Thank you Webkul!

Sorry guys, I have to be honest on here as I believe a lot of those reviews are extremely misleading and just want to prepare anyone who is about to go down this path as I wish I had been before I started. (Interestingly, nearly all these reviews have been written by sites that are now out of business- I have little doubt to why and do wonder if many are real?)

The app is poor and the functionality is low. For the price they charge, I feel ripped off every time I access it. Everything is very 'backwards'. & seems it was made 10 years ago and not updated since. Out of 27 vendors, 27 of them (yes, all of them) couldn't get into their vendor panels. These are people who have been using ecommerce solutions for many years, myself included. Unfortunately, you don't really have a choice to use them or not if you want to set up a marketplace on Shopify so don't not do it because of this (as I am) but do be ready for some serious frustrations and many 'WHAT THE HELL?!' moments. It seems like it was thrown together by someone who has never used etsy or seen a functioning marketplace, ticking off the basics with little regard to practicality and the people involved In using the app on both ends.

The help is good, I guess but questions are answered in dribs and drabs. Its taken me half a dozen emails sometimes to answer 1 very easy question and instead of finding solutions, it seems its a 'take it or leave it' scenario.

Never been so bewildered in my life. By the way- expect to pay $65 a month if you have anything to ship and for basic things that you'd expect to be included like -contact seller and social media icons, expect to pay another $10-$15 so in essence you're looking at around $1000 a year for a very basic marketplace that you and all your vendors will have huge problems with.

The payment process is also not automated nor can you use Shopify payments (why, when the payment process isn't automated anyway??) so another 1% shopify fees and then 2% ON TOP of your regular 2.9% PayPal fees just to transfer the money to your vendors using mass pay. Very odd. When Stripe offers an automated solution for marketplaces, it seems odd that other options havent been explored to assist in usability for their customers.

I am expecting to have to spend a lot on marketing so I can keep my vendors on board, given the struggles they are each having with using it so just be prepared.

It does work- don't get me wrong, just be prepared for anything but a 5 star rated app so you're not incredibly stupefied the whole way through.

Sorry Nikita, I do think you're doing your best, just think its time for an honest review on here.

Great team and after a bit of practice, the app gets easy to use and work your way around. Support team have been awesome the whole time!

Multivendor App is ok. Support is kind until you pay a pro plan. We hope to replace this app with a custom one as soon as possible. They ask to pay for adding the Order Id (something already standard that could be done probably in one minute!) to the email to the seller. If you pay for the most expensive plan you expect a bit more.