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Very nice, need to improve a little more, the road is good
Hello, My name is Ignacio and I am from Chile. With some friends we start a web page where we sell Giftcards of small business of Chile (we dont charge them for this) and our goal is to help them.
The thing is, in Chile like every other country we are in a lockdown, so many business are not working but they still need to pay rent and salaries, so selling giftcards they can get the money now, and the customers can use the giftcard later.
The thing is, we need your platform to grow and help more business, especially "Multi Vendor Market Place", but we dont have the money to pay it because we are doing this for free.
Can you give us a license until the end of the year please?
We will be very thankful!
Our shopify account if ccardchile, you can find us in www.ccard.cl
the email of our platform is ccardcl@gmail.com
Thanks Again!
Hi, Thanks for reaching out to us.
Please write us to the concerned team by email to support@webkul.com
Be Safe :)
The Webkul team is incredible, very responsive and helpful! I was worried when I ran into implementation issues and they got me set up right away, as well as assisted with customizations. Very happy with the service and support I have been receiving.
We're so glad to hear your amazing experience. Much appreciated :). Feel free to reach out to our support team in case of any queries - Team Webkul
This is a fantastic app. Highly recommend. First class customer support from Pooja!!
EXCELLENT!!!!!!
Definitely a very well-developed app with rapid and great CS support!!! No worries even if you are weak at coding, since the support team is very helpful and quick in response (usually within 1 day) that they will help you to deal with theme coding & interface coding. My company has ~300 offline vendors and we are gradually adding them online. And this app is very user-friendly that almost most of your inquiries can find an answer, and the app even provides user manuals and tutorial videos for both the admin and the vendors!!! I am just so satisfied. The only withdraw is that the app itself don't not include Chinese language interface (and most of my vendors are Chinese users), you need to install some translation plug-in (which I tried but does not work well) or to translate all the wordings of interface by yourself.
We're trying the app but setting it up is time consuming and not really friendly. Also there are a lot of features that don't work properly. I was fine for a short while because at least someone was getting back to us when we had issues and something to fixe. After that dead silent. Additionally the app says that they provide 24/7 support but when we tried to contact them on Friday afternoon and follow up that contact Saturday we never received any responses. So it looks like they don really provide the "24/7 support" as the say. In the same line they only respond during normal office hours. So if there are not really consistent with that, with what else would they not be consistent. Great concept but we now have a big trust issues " Multi Vendor Marketplace"... Further, there seems to be a lot of features but the guides are not really self-explanatory, which means that it crucial to get help from the developer to be available for guidance, etc... but again it's difficult to really on them for this.... After, the hard work of trying set it up for over a week we now have to come to the conclusion to terminate the use of the app before the end of the trial
The support team is very helpful and responds fast. They were in touch with us during the whole integration process and launch. The app solves most of our basic needs as a multivendor marketplace and I see it as a good solid start.
Hi, Thank you for the review. The support team is thankful for the same.
Hopefully the app will help you boost the business. Good Luck :)
DO NOT MAKE THE MISTAKE WE DID !!
Wasted time, money, efforts and suffered continuous business loss because of their incompetence.
What a massive failure Webkul team has been in making this plugin work for the customer, after months and months of calls and followups they still aren't able to solve the simple requirement of error-free bulk data upload, the most basic requirement of a MVM is effective metadata management for client-store, but they're just a bunch of ineffective people. The level of incompetence is so high that if i try to upload a file with just 500 products it will run for hours and eventually end up in error.
2-way sync is just a scam, the sync doesn't work at all, any data i update on this goddamn app, has no surety whether it will reflect in my shopify store or not.
STRONGLY ADVISE AGAINST USING THIS APP
Hey !! Please excuse us for the less-satisfied experience with the app but please be informed that your complaints are getting taken care off.
We're really keen to listen all the problems you're having so that we can assist you towards resolution. Let's schedule a one to one meeting & Let's clear all the confusions. Please keep an eye on your email for the meeting link which you'll receive in next few minutes from our support team! - Team Webkul.
Deveria ter um outras opções de línguas e interface com meios de pagamento do Brasil diretamente pelo app para torna-lo melhor.
Hi, Thank you for the review. We have options in the App, to translate the whole backend in the language required, you can use that. Adding to it, you can also integrate Weglot translation to the app, so that the app is translated to multiple languages. Hope this helps.
I am really impressed by the way the customer support team works. They have been super responsive and have solved multiple queries. Keep up the good work guys.