Multi Vendor Marketplace

We had a few issues setting up but support was responsive in terms of fixing any bugs. I recommend having a copy of your theme before making major changed with the app. Doing this helps support greatly in terms of pointing out where any issues arise. But the app is great, it really is sth my vendors have enjoyed using and I recommend it 100%

I don't like because i am in trial free days version, but when i try to contact support center they send me Email to show them purchase slip.
I replied them from that Email that i have to ask questions about technical support, although i am trial version. But for self satisfaction resolve my problems or to satisfy me. No reply then.
There must Technical support for newly App users although in free trial.
I'll sure rate from 1 star to 5 stars if now in free trial the support center resolve my problem.

J'ai passé plus d'un heure à chercher comment changer la configuration et je n'ai jamais réussi à mettre l'app en fancais!!

Trying to setup the app but the support is ridiculous. iv asked for a demo / setup help 4-5 times on email but all i get everytime is a scripted reply with some demo links.
The phone is almost never picked up. the UI of the app is so poor with so many options that an ordinary user like is me is absolutely lost on where to start and what to do.
Quite afraid about the support in case i ever run into any issues while using the app

This app is very misleading, I feel like I was scammed out of $45. It looks 'okay' at first glance but it falls short of being a real multi-vendor marketplace solution for several reasons. Also, the English translations are TERRIBLE and I spent 2 full days just rewriting the entire store and creating help articles for my vendors (becuase the ones that Webkul have are horrible). But again, thats not even why this app is a bust.. let me explain.

Premium Pricing, But Not Premium Functionality
To get the marketplace to 'work' you'll need to add a bunch of different add-ons (including on Shopify's side). At the end of the day you're going to spending approximately $150-200 monthly between all the different add-ons and fees. At this price, you're better off just looking at different solutions that require upfront investment and are worth your money.

Horrible Backend Interface + Bugs Bugs Bugs
The backend is littered with bugs. This software needs WORK, it needs a good polish and it needs it now. The interface is not intuitive at all and you'll be hard pressed to get vendors to use it without numerous questions about how to set up things. Something tha should take 1 or 2 clicks takes 5-6 and even then its not obvious how to update/change certain settings.

Why 2 Stars Instead of 1
I'm only giving 2 stars because admittedly the support was good. The Webkul team responded within 24 hours to each of my inquiries. But at the end of the day, this platform is not a good solution.

Amazing customer service. Very fast and responsive.
I was having some problems and I was about to cancel my account when I decided to give it a try by asking customer service and to my surprise they answered in some seconds, they helped me and everything went smoothly and easily.

the app is unstable and support is extremely poor. we've been encountering intermittent errors with their product import function and SMTP configuration. but all the support team do is to give you very generic, vague answers which do not address the root cause.

they put you on a subscription without a real support team and try to stall as much time as they can until you give up trying. i'd recommend you guys look elsewhere and not waste your time with these people.

The support is really helpful in case you need them. The answer very quickly and they are supper happy to help you!

Up to mow I had no issue in regards people selling on my site.

Thanks to this app I can charge on how much the seller would need to pay in fees after an item sells. The only downside is the lack of things it needs

(1) is shipping where the seller can pick on how much to charge for shipping
(2) the cost of paying $45 PCM is very costly if you only got what maybe 3 sellers if that and they hardly sold anything hmm seems to cost a fair bit

regards to payment it works like a Normal site even then I would prefer Shopifly payments to pay you instead of paypal as with them they charge you too much in fees.

so for my total rating, it's 4 out of 5 until they can fix some things like the shipping thing for sellers but other than that it's a very handy app

p.s

now we can say goodbye to ebay and amazon and hello Multi Vendor Marketplace :D

you can find more what I do by visiting

https://www.facebook.com/Sellareptile/

It sucks. It's so incredibly slow and confusing. Plenty of bugs. My vendors could not upload multiple images to products, only one or two and the rest just wouldn't take hold.

Customer service is not that great. I'm leaving for Bold.