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We updated our cart in their app, as they said to do in their help and then our cart stopped working and people couldn't check out. We have had to revert back to an old version of our site and then lost lots of work we have done.
Thank you for sharing your feedback. We’re truly sorry for the inconvenience this caused and understand how frustrating it must have been to revert to an older version of ...
Starting with the good: a beautiful and really simple to use interface, both on the builder end and consumer end, well done on that.
But we're now facing several issues which are making it now impossible to continue using this app.
1) Inventory management: not linked to Shopify, making it a nightmare to update and know when we're out of stock. Especially with 2 warehouse Locations.
2) The app ...
Thank you for taking the time to share your detailed feedback. We’re truly sorry to hear about the challenges you’ve encountered.
Concerning inventory management, please note ...
Shit, it's hard to operate, and the shopping cart function can't be added. What kind of brain can come up with this kind of plug-in?
Thank you for your feedback. We saw that you reached out to our support team earlier, and our colleague Cindy responded. We were ready to assist but didn't receive the ...
Can't put it on the main page. Customer Service says it is only possible to have it on a seperate page. So many hours of configurating for nothing!
Thank you for taking the time to share your feedback. We understand your frustration. We're continuously working to enhance our platform, and we have good news: the feature ...
I want to love this app but I've run into little issues that take away from the overall experience. The UI is beautiful and we have been able to mostly get what we needed out of it. The pricing changed on us in the middle of our trial period and we were forced to pay a much higher price than anticipated to not have their logo on our website. The customer service has been mostly responsive but not ...
Dear Sankofa Edition team,
Thank you for taking the time to share your thoughts regarding Kickflip. We truly appreciate your honest feedback and sincerity in describing the ...
The support team is never online in the Pacific time zone. Whenever you ask something the bot says we'll contact you tomorrow. Canada'a tomorrow is New Zealand's night so I will never be able to get live support.
1- If you can't support it globally then just sell it in Canada.
2- You can turn off your online support when it's night in Canada.
We appreciate your feedback and apologize for any inconvenience you've experienced with our support. While our chat isn't available 24/7, we aim to respond within a few hours ...
i was excited to install this app onto my store to give my customers more options and see real time edits to their designs on existing products, which i soon found was not available and had to introduce a new product onto the store for the same or i needed to hire someone to do this. customer service response is extremely slow and so far i have been waiting 20+ hours for a reply on their chat ...
Dear Cake Me Crazy team,
We understand your need to receive an immediate response and we apologize for any inconvenience this may have caused.
Please note that our customer ...