MYOB Sync

AVOID THIS SOFTWARE

We started using MYOBSync from 01 March 2026 and things look to be good on paper. Syncing ability between MYOB Business and Shopify and the ability to track inventory. However, expect to do integration implementation all by yourself. There is one webpage guide with blocks of information and a few photos but definitely not the most helpful for small business or first time implementors.

I have requested a call or a demo from the support team over the past two months with no avail. The support team lack knowledge and just refer you to the webpage guide for more information. I have been going around in circles for months trying to figure out these issues. A simple 1 hour call to implement this service during the first time would have saved myself and also MYOB Sync hours and hours with researching issues.

Payment syncing haven't been working since 12 March 2026 with no explanation. This is really a disappointing software and disappointing service.

You can see a lot of promise about how this software should be used and how it can support small businesses. However, this has just been a royal waste of time and not worth the trouble.

I have been paying for the app and the sync is broke. No reply for support. Stay away from this app.

I have had an incredibly frustrating experience with MYOB Sync. The customer service is absolutely shocking (up to 2 weeks between replies). They show no interest in trying to resolve syncing issues, which I am certain would be affecting many other Shopify stores as well.

The primary function of this program is to ensure seamless syncing between MYOB and Shopify, its syncs some online orders but fails with POS and international orders. Instead of providing solutions, the support team seems indifferent and unresponsive to concerns. This lack of support and attention to resolving issues has caused significant disruptions to my business operations.

I cannot recommend MYOB Sync to anyone looking for reliable integration between MYOB and Shopify. Save yourself the trouble and look for an alternative solution that actually works and has a support team that cares about their customers.