Narvar Return and Exchange

Our experience with Narvar has been exceptional. The platform has been invaluable to our team by streamlining the returns and refund process, making us more efficient as a company and enhancing our reputation for reliability and trustworthiness.
Although there is still room for improvement within the platform, the attention provided by Narvar's Customer Success team has been outstanding. Their exceptional support has helped us resolve issues quickly and efficiently.

Updated review (2023.05.24)

We've been using Narvar for a couple of years now, and their team has made a lot of great improvements within the past several months. First, I got a little sneak peek of their new customer interface and it's wonderful. The new customer interface is a lot easier to use/navigate. I can't wait for this new UX|UI to be fully rolled out. We added CS options to our return reasons and we're happy that we can now hide these from customers. It's great that our CS agents now have the option to create a return on the order page in Shopify. Also, their customer support team has been amazing. Shout out to Harrish who is always helpful and responsive. Our experience with Narvar started out on a rough patch, but we are very happy to see that they are making great improvements. Interestingly, it is the only Return App so far that has been able to create solutions for our complex returns issues.

Narvar Returns & Exchanges has been a great returns RMA system for the brand. The only downside is the analytics, its a bit a stretch to get deeper in visibility.

The experience has been amazing. Narvar has allowed us to provide a better experience with all our customers and not only that, but has also made our job easier.

We appreciate that it is intuitive and their customer suppport is always willing to help providing quick solutions.

The Narvar Shopify app has proven to be an integral tool in improving our returns process. The features are robust and customizable, and while not everything has been an easy default connection due to our huge catalogue and many business case nuances, the support team has been a fantastic resource in navigating the tool and directing us towards solutions to fit our needs to continually improve and automate our processes. We were also very impressed with the recent integration with Klaviyo, which we're just beginning to scratch the service of. Overall, very happy with the app and even happier with the support we've received to make the app work best for us.