Navidium Returns & Exchanges

Navidium made onboarding effortless and integration seamless. Their team communicates quickly and clearly, and they’ve been exceptionally attentive to the customization our brand requires. The platform is intuitive, powerful, and built for real world workflows—exchanges, edge cases, and everything in between. We’ve streamlined operations without losing the human touch, and our customers feel and see the difference. Navidium isn’t just software. It’s a capable partner that helps you protect margin, improve CX, and run returns with confidence. -Catie @ AR

I spent weeks going over different return platforms - all of the big guys - and wasn't impressed with their customization features, pricing, and lack of features we needed for our small beauty tech business.
The Navidium team was recommended in a Shopify Plus forum, and after demoing the platform, I knew this was going to be the right one for our business. The entire team has been incredibly helpful with onboarding, operations, updates, and is very pleasant to communicate with. I really feel like we have a custom system for our customers and business and it has saved us from needing to hire 2 additional agents to handle return volume in Q4 - huge! I recommend Navidium to anyone looking for an easy to navigate (for customers and agent) return management software. It has been almost 3 months for us and we are very happy.

I've been using Navidium Returns for 2 years now. It has made my business run smoothly at a fraction of the cost of the big players. Over the last 2 years, we've ran into nuance scenarios and the team was able to help us resolve them! If you need returns for your business, this is a no brainer!!

I do recommend the team to build onboarding videos when they launch new features so it's more self service.