Navidium Shipping Protection

We've been running this shipping protection app for a more than a year now. It's been great. We tried a couple other shipping protection apps in the past. I love how with Navidium I can support our customers rather than sending them to try to have a claim handled by someone else who really doesn't care about them. We can easily take care of shipping issues for customers who take advantage of the protection. The app works great and if there's ever a glitch (as there can be in all apps) the developers are quick to fix it. The only complaint I have is with myself. I've been so used to not having a dashboard for shipping protection, I forget to use the Navidium dashboard and still use a spreadsheet. I will get there and the dashboard looks handy!

It's a great app! Gives you peace of mind during these crazy days of lost and stolen packages! I would choose this over many of the other apps.

The app is great does exactly what you want and our take rate is insanely high its to early to give an exact percentage since we have only had a couple of orders with this app installed but out of 10 order 10 of them has added this to the cart for 1.99 USD and which have earned us 20 USD extra for free already. and the support is beyond amazing they respond quickly and fixes any issues you have as soon as possible

Had the app for a while now. We charge 2% and have a little over 70% acceptance rate. A few little bug in the software but they seem eager to fix them. While the service fee is kind of high for this program, it pays for itself in about 2 days for us. It really makes it much easier for us and our customers when a shipping issue should occur. I'd say this is a win for everyone. I only found this after FedEx ground lost one of our largest shipments ever, and then declined the claim. (Never let them take a package without scanning it!!)

UPDATE: June 21, 23 - The developer continues to improve their app and am happy to report that is works even better now. Very pleased and I think our customers are happy too. UPS recently lost a $700 shipment, but they failed to scan it, so left us holding the bill. (never let a shipping company tack anything without scanning!)Thanks UPS, but our customer had paid for the shipping protection, and it was an easy decision to replace the order for our customer thanks to this app. Income from the app makes it easy to make these decisions and keep our customers happy. Highly recommended!

We've had navidium for nearly a year now and could not be happier! It gives us more options and control than our other shipping protection company did and the customer service is top notch.

I love how Navidium lets the merchants provide their own insurance by transferring the shipping warranty money to the merchants instead of keeping it. This pads our bottom line while giving us the control to help our customers if an issue arises. All other apps take all of the revenue or a percentage, so having Navidium is a huge benefit to our business!

Navidium has been an awesome way for our company to win our customer's trust in following through with refunds and reshipments in the world of inevitable shipping issues! Highly recommend!

Installation was fast and seamless. The app immediately worked to bring in additional revenue to our stores with a 85% conversion rate. Highly recommend this to all stores. We love it and thanks for the extra revenue boost.

I support Navidium 100% vs "the other guys" that keep all our hard-earned money. as a small merchant, every dollar counts and i'll gladly vouch that since i've switched i'm seeing a better profit every month (or at least a fund for insurance claims) for doing what I probably would've done anyway.

We've been a customer since July 2022... so about 6 months of use. It has significantly reduced the question of who to send a replacement order to when it is lost, damaged, or stolen... has given a pool of funds to cover the customers that use this service... and has helped us resend to the customer without question.

We do ask for returned damaged goods, images, and if stolen, that a police report be filed (which is done over the phone anymore for a number) Having Navidium has been a great choice when it comes to apps. It seems expensive, but I recommend trying it for 3 months to see if this is right for your company, it certainly was for ours.