Navidium Shipping Protection

Normal insurance of shipment: Customers have to file a police report or whatever. Meaning the customers is fuming and we replace their order on our dime. Result: we don't get the insurance revenue, we pay for replacement AND the customer is still unhappy. With Navidium: Customers pay us directly. We replace immediately. End result: customer is happy and we are happy. Also the onboarding was super smooth and fast and people start using it right away. The texts and everything is easily customizable in the app settings and pretty self explanatory so I can tweak the messaging to be on brand. Thanks Navidium!

Great app that allows us to provide better customer service to our customers when shipping problems arise. Highly recommend all merchants consider using Navidium. So far we haven't experienced any downsides.

Navidium shipping protection is amazing. Super easy to use and great customer service. I have nothing but good things to say about Navidium, it was already something we offered to our customers (guaranteed delivery), but this app has been able to allow us to be more friendly with that situation and make great money for my company. Best app i have on shopify.

We are so much happier with Navidium! We had used Route in the past and there were just alway so many issues. Thank you for making a quality app with superior customer service. All of us on the Raingler team appreciate what you guys do!

An absolute MUST for any Shopify store owner! This is a MUST DOWNLOAD. App has allowed us to kick all the other parasite shipping insurance companies to the curb and pocket our own profits. Support is the best that it gets. We are so grateful for this app and Navidium! THANK YOU!

Edit: I was wrong. Their team quickly contacted me concerning my negative review and was eager to solve my issue with a custom solution. The team was quick to solve the aforementioned issue within 2 days. Im looking forward to further work with Navidium and further functionalities. The app has its advantages. The analytics could need some improvement. The support isnt really responsive but friendly. The major disadvantage is that this app doesnt integrate with Gtranslate at all which we have to heavily rely on. Unfortunately Navidium can’t be translated since its section is written inside JavaScript.
The gtranslate system can only translate texts if the structure and texts are written inside JSON objects.

Customer service has been great! This has been the best business decision I’ve made in 2021. Postal services has been denying almost all of my claims, I got tired of it & decided to download this app. 5 stars for sure! loving this app!

Mark and his team are world class. Really impressed with this app, easy to use, far better than what anyone else has to offer. Support small businesses like Navidium!

Phenomenal app. We couldn't be happier. Navidium has allowed us to give our customers the service they deserve by actually approving claims, unlike other protection apps we have used. Our customers are satisfied and so are we!

This app has helped our store make any lost or stolen shipments, a breeze to replace for our customers! No waiting on claim approvals, so we can do what we do best and ensure our customers have the smoothest customer experience possible! Thank you, Navidium!