Navidium Shipping Protection , 316件のレビュー

Navidium was easy to install, easy to use, and gets what need done so seamlessly. The team is also very helpful in making sure the implementation works and is an easy UX for the customer. Navidium is also very open to communication and feedback, taking into consideration new ideas and features that could make the app even better.

Amazing App, no other like it . Every shopify store owners dream. It have take control of the customer experience again when it comes to post sale delivery issues. Over a positive experience to our stores.

Navidium has been great! The model of shipping protection by the company rather than a 3rd party insurer makes a lot of sense, and the team at Navidium helped us install and customize our app completely so we can provide the best customer experience possible. They're a must-add to any store!

The concept of this app is great to begin with. We had an issue with this app that prevented mobile checkout. After expressing my concerns and uninstalling the application, a co-founder reached out to me explaining the customer service situation and offering to work us through the issue. We are reinstalling the app and giving it another go. When the owners of something care enough to take ownership of a problem, we are always willing to work through issues.

Great company. Left Route to go with Navidium. Why let another company make all the revenue of fees charged when we're doing all the work. I like the Navidium model of letting me keep all the revenue. We have very little issues with shipping but when it does the revenue we have made more than easily covers replacing any orders on our own. Their team is fast if you need assistance with install or if any problems arise.

We are over the moon with Navidium! It is a brilliant app that makes damaged, lost or stolen package claims easy peasy to process while providing extra revenue for our business, instead of taking said revenue from us.

The app is user-friendly and the claims process is intuitive and takes barely a minute to complete.

Before choosing this app we researched other choices and found Navidium's feedback and overall business strategy to be the most beneficial for our business and customers. To date, it has not disappointed but rather, overdelivered.

Well done and bravo for offering an alternative to conventional shipping apps.

Highly Highly Recommended.

Navidium is an excellent app. So much better then Route and others. You get to control the pricing and keep all the profits. You are not an insurance company, you are offering an internal protection plan. Completely legal. Do not let Route scare you into thinking you are going to get in trouble!

Fantastic app. prior to finding this app we were working with route but were repeatedly unhappy with their claims process. Using route lead to customer service issues that we felt were difficult to resolve in a three-way relationship between us, route, and the customer. We had already made the decision to leave route when stumbling across Navidium more than a year ago. This app facilitates inhouse management of shipping protection and was able to not only replace route but to greatly improve our claims mangagement process directly with our customers. In addition we were able to increase revenue and increase our margin. A true win-win.

Navidium is unlike any other and finally provides the option as a seller to help offer insurance and keep all communications in house with customers so we know our customers are receiving the best care from start to finish without having to fight through claims and third party companies.

It took some trial and error to get Navidium to work with our process, but once we worked those things out we are EXTREEMLY satisfied with this App. We are able to cover lost/stolen packages each month and are able to make much speedier resolutions for our customers. 10/10 recommend and their support is AMAZING!