Navidium Shipping Protection

Navidium has been a frustration free experience so far which has been great. We previously worked with Route and the advantages that we have gotten with Navidium have been 100% worth it and a no brainer to stay with Navidium. We actually MAKE money with Navidium. This alone makes the switch worth. The customer and company portal are the easiest platforms to use for us. We have been with Navidium for about 3 months at this point and it has been such a great experience. Their CS team is very nice and pleasant to work with.
All in all, Navidium has been an amazing overall experience and a no-brainer to work with. I encourage anyone to use Navidium, you won't be sorry!

We would highly recommend Navidium for shipping protection. We have used other popular services and Navidium is better in everyway. The other guys made it more difficult for us and our customers. They wanted customers to download their app and made our customers file police reports in order to initiate a claim. Navidium gives you the opportunity to run your own system and make all the extra money that the other guys take. Thanks Navidium!!

Can't say enough great things about the app or the team behind it. If you're looking for shipping protection this is the only app you should consider!

Why give all your money to another company for shipping protection when you can easily manage it all internally? And why rely on another company that can choose deny a claim even though the customer paid for the protection?

Navidium creates a better experience for your customer happiness and makes the most sense for your bottom line. Don't even think twice if you're considering a protection app!

I would have given this app 10 stars if that was possible! The creators of this app are genius. We were using a different shipping protection app but they didn't have great customer service for us on the back end, or for our customers who had issues with lost/damaged packages. Navidium puts the control of how our customers issues get handled BUT simplifies it with this perfect app. We can now help our customers have an easy time making a claim and having the funds to refund instantly or send a new package.

Also they're super fast at adding the app to our theme for us whenever we've had to change our theme! Exceptional customer service and all around couldn't be happier.

WORTH EVERY PENNY!

5++ Stars -Navidium has been a blessing to our small business, we switched from "the other guys" and wish we had done it sooner. We now have better control over claims and our customers appreciate talking to the company they purchased from, instead of a random company that knows nothing about leather. Navidium has allowed us to provide excellent customer service to our clients during a stressful event. Thanks Navidium....you are the best!!!!

Awesome app, gives our business control over when and how we refund our customers WITHOUT relying on third parties to manage the process. Fits well into our customer service workflow. Love this app and will recommend to anyone wanting to offer an internal way to manage refunds and replacements. Thanks guys, keep up the good work!

I was in the midst of cancelling my then existing shipping insurance company, for a number of reasons, including upsetting my customers and refusing to answer my quests vis email.

I was fortunate enough to find Navidium. I set up an appointment and even recorded the conversation; to insure I heard everything correctly, to either sign up or go without any type of shipping insurance options.

Therese from Navidium, asked me about my current circumstances and then provide me with a full explain on all the features that Navidium app provides… In her demonstrated, she showed me a number of current merchants using the system, along with options and most importantly answered all my questions. Additionally, without me asking, she provided me with several ways to communicate with Navidium, in case the need arises.

It been a little more than a month since I joined Navidium, I would high suggest anyone using other shipping insurance system to take the time and take a strong look at Navidium, you’ll want to use their app.

This is a real app developed by people who understand and appreciate the retailer. We used to use Route for a brief period which was a waste of our valuable dollars. Route keeps all monies made plus they charge you a fortune on top of that. A total joke. Navidium provides an affordable logical solution to insurance where YOU the retailer get to keep the money you make off of each order and then allocate funds as needed when you have a claim. The people behind this company are incredible and CARE about your and our experience. Highly recommend!

Huge fan of the Navidium app. Unlike the competitors, this app was created with the small business operators in mind. Installation was quick and easy. Questions have always been answered promptly by support. The admin is intuitive and provides full control over the appearance and logic behind how the app presents at checkout. You can turn your vision into reality in an hour if you want to go fully custom. We love that you can easily match your branding if you so choose. Customers appreciate the peace of mind especially for first time customers. And for us we know we can resolve missing shipments right away to keep customers happy. The Navidium team is also extremely transparent, communicates well, and is constantly working on new updates and features. Highly recommend giving the app a try - we think most will be surprised by the conversion bump and the opt in rate.

I highly recommend this app because it's best for both parties in a transaction. The business is covered, and the customer isn't waiting an outrageous 30+ days for resolution of their lost/stolen/damaged goods.

I used other protection apps and they did nothing but enrage customers with how long it would take to resolve cases, which is stressful for the store and customers.