Navidium Shipping Protection , 269 recensies

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Bewerkt 30 januari 2023

We were originally a customer with Route, Navidium contacted us so we decided to give it a go. I gave them access to my Shopify storefront. They installed their app and we were good to go. A week later I realized some issues were happening due to the changes they made during installation to my coding. First of all the insurance was added to the cart during checkout but the customer was not able to opt out if they didn’t want it. Second of all, the product pricing for each product in the entire store changed to the same price as the total of the cart if that person added a product to their cart.

For example, if the customer added a $10 item to their shopping cart. If they went back to browse my storefront, all the items in my entire shop will show up as $10.

I don’t know what they did to my storefront when I gave them access to it. But I tried emailing Chandler my account rep and I didn’t get a response. I also emailed them through the contact us form at the bottom of this page 5 days ago and so far no response for anyone. They have no phone number on their website to call if anything goes wrong. It’s been a HORRIBLE experience.

I had to go back and restore the backup of the website prior to giving them access to install the app. I’ve reinstalled Route protection since then.

All around HORRIBLE experience for me.

Bag Religion
Canada
Ongeveer een maand gebruiken de app
Ecom Propeller heeft geantwoord 30 januari 2023

I'm so sorry for any confusion or issues our app may have caused in the initial set up. Our team generally does the best they can to make sure all stores experience dedicated support.

I've done a little digging and I'm concerned that perhaps we weren't getting the support messages. We don't have any staff member named Chandler working at our company :(

Is it perhaps possible the wrong company was emailed? We'd love to sort this out for you and would be happy to do this on a duplicate theme, and make sure everything is 1000% working properly before trying to go live again.

Also please note, we have live chat support in the app backend which is monitored daily for most hours, and our team tries to be super responsive too.

I hope we get a chance to make this right, and give you the proper Navidium experience we've become quite well known for.

Best,

Marc H
Co Founder - Navidium

5 april 2023

I expect that sometimes an app may have glitches but I’ve been battling these glitches since Nov 16. I’ve had to delete the app twice now due to lost sales for these reasons.

1. Toggle button is on at cart page but item & charge is removed when you get to checkout.
2. Doesn’t charge correct % on order total. For example if you have 2%, when a customer orders $100 worth of an item it charges $2.25 not $2.
3. Doesn’t charge the correct amount if you choose static rate. A customer got charged $3 for a $15 item when it should have been $1.
4. The static rate may not work upon initial installation and you have to reach out.
5. When toggling off the insurance on cart page the text doesn’t change to the “opt out” information.
6. The Learn More link is also not displaying on the cart page.

Menagerie Cosmetics
Verenigde Staten
4 maanden gebruiken de app
Ecom Propeller heeft geantwoord 13 april 2023

Hi there,

I'm one of the co founders of Navidium,and wanted to hop on and apologize for any glitches or difficulties you had with our app.

1-5 are all issues that usually occur when the core product in Shopify is changed or have their variants changed oj Shopify end. While we also wish we could have an exact match %, the reality is that no one is able to do that properly due in large to shopify's limitation of 100 variants per product. Our % rounds up to the next available variant,but we do have quite a lot of customizable options we can do on our backend to help get you as close as you need.

As for the static, again, most likely the issue was related to variants being changed after the install.

All in all, we have 1000s of merchants using Navidium, and I'm confident we can get this working for you properly. If you'd like to reach out directly to me you can do so at marc@navidiumapp.com and I'll happily personally oversee your set up to make sure you are 100% satisfied and it has zero glitches.

I'm so sorry your experience didn't live up to our reputation and standards. I'd love the chance to correct this for you!

Best,

Marc
Co founder Navidiumapp

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