NS Live Chat, Inbox & Helpdesk , 76件のレビュー
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I installed the app due to site issues and needed a better way for clients to communicate the issues quickly rather than using the contact form. A lot of the Shopify apps were not working with my site but this one does. I haven't used the app much yet although it seems to function well enough for what I need, but what puts me at ease is their customer service is quick and efficient.
Thank you so much for your review. This really made our day!
Let us know if you have any questions or need help. Have a nice day, and take care!
Regards
Rachel
This app is really good
very simple and easy to set up the only thing i would like to have integrated in this app is the function when you can see whenever someone visit your store and get a notification that someone entered your store
it’s very important function for the beginners to see how their store works! other then that… everything looks perfectly fine to me great job guys?
Hi there,
Thank you so much for your review. It's a huge motivation for us to improve and serve customers better!
If you need any assistance, feel free to contact our support team.
Regards,
Chloé
I'm still new but so far my experience has been great, mostly I appreciate the help I got integrating it to my shop. I'm not a computer wiz, actually I installed the app and abandoned setting it up coz wasn't sure of what to do, and out of nowhere received a text asking me if I need help setting up. That I really really appreciated. Thank u very much. I hope to have a successful journey with u guys
Hi,
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us.
If you need further help, feel free to contact us via live chat or email at support@nestscale.com
Regards,
Chloé
I just wanted to take the time to leave a review for the team at NestScale, and send a special thank you to them! The support team has been so helpful! I don't have the best luck with technology, and they have been supportive through every step of the process to ensure I get everything set up. They go above and beyond! So, if you're looking for apps, and a supportive team behind the app is important to you, you really can't do much better than NestScale. A special thank you to Chloe & Kevin, who have been extremely friendly and patient. Chloe even helped me on her day off, which is soo unexpected! Big thanks guys! :)
Dear Justin,
I can't thank you enough for leaving such a heartwarming review! I'm thrilled to hear that I could be of help to you. It's always our goal to provide exceptional support and make sure you feel confident with our app.
Kevin and I are so grateful for your kind words and appreciation. We truly enjoy assisting our users, and it's wonderful to know that our efforts made a difference for you.
If you ever need anything else or have more questions in the future, don't hesitate to reach out. Your satisfaction and happiness mean the world to us.
Thanks again for choosing NestScale, and we look forward to continuing to assist you!
Warm regards,
Chloe and the NestScale Team
I'm still new but so far my experience has been great, mostly I appreciate the help I got integrating it to my shop. I installed the app and abandoned setting it up coz wasn't sure of what to do, and out of nowhere received a text asking me if I need help setting up. That I really really appreciated. Thank u very much.
Hi,
Thank you so much for taking the time to leave us such an amazing review. It means a lot to me and the whole team and we will do our best to deserve your trust.
Please do not hesitate to contact us for getting back in touch if you need any further assistance!
Also, please feel free to send any other feedback that you do have - we always love to hear from you!
Regards,
Chloé
I am impressed with the app. At first, I had some technical difficulties but support assist right away. I love the features its very user friendly not hard to use. It integrates lovely with shopify so it imports the orders and products within. Highly recommend. I think I found a winner app. Customer support is very excellent. Thank you Kevin for your assistance and going above and beyond.
Dear delighted customer,
We greatly appreciate your feedback and are thrilled to hear about your positive experience with our app.
Providing excellent customer support is a top priority for us, and we're glad to know that we could resolve any issues you faced.
It's fantastic to hear that you find our app's features user-friendly and that it seamlessly integrates with Shopify, importing orders and products effortlessly. We designed our app with simplicity and convenience in mind, aiming to provide a seamless experience for our users. 😊😊😊
Thank you for recommending our app. Your endorsement means a lot to us, and we are delighted that you consider it a winning solution. Should you need any further assistance or have any questions, please don't hesitate to reach out. We are here to support you every step of the way. 😊😊😊
Best regards,
Chloe
NestScale Customer Success Manager
I've been using NS Live Chat for a while now, and it has truly transformed the way I communicate. This live chat app offers an exceptional user experience that's hard to beat.
Pros:
User-Friendly Interface: The app's interface is sleek and intuitive, making it easy for anyone to jump right in and start chatting.
Instant Connectivity: Whether I'm talking to friends, family, or colleagues, NS Live Chat ensures instant connectivity. No more waiting for messages to load.
Efficient Notifications: The notification system is spot on. I never miss a message, and I can customize my alerts to suit my preferences.
Cross-Platform Compatibility: It's fantastic how I can seamlessly switch between my phone, tablet, and desktop without missing a beat. The app works flawlessly across all my devices.
Privacy and Security: My conversations are end-to-end encrypted, so I can chat with peace of mind knowing that my data is secure.
Customization: NS Live chat allows me to customize the app's appearance and themes, so I can make it truly mine.
Cons:
I honestly can't think of any downsides to this app. It has exceeded my expectations in every way.
In summary, NS Live chat is a game-changer when it comes to live chat apps. Its ease of use, fast connectivity, and strong focus on security make it my top choice for staying in touch with friends and colleagues. If you haven't tried it yet, I highly recommend giving it a go. You won't be disappointed.
Dear Imran,
Thank you so much for your positive feedback on NestDesk! We're thrilled to hear about your great experience with the app.
We're committed to providing a user-friendly, secure, and customizable chat experience, and your feedback reinforces that we're on the right track.
If you have any questions or need assistance in the future, please don't hesitate to reach out. Enjoy using the app!
Cheers,
Chloé - Customer Success Manager @ NestScale
Rachel was amazing with her help to install everything I needed to get going on my website because I was missing a few things that needed adding.
Hi,
Thank you so much for taking the time to leave us such an amazing review. It means a lot to me and the whole team and we will do our best to deserve your trust. 💕
Please do not hesitate to contact us for getting back in touch if you need any further assistance! 💕
Also, please feel free to send any other feedback that you do have - we always love to hear from you!
Regards,
Rachel
This is a wonderful app to have for an online store! I am now able to chat with customers directly online as opposed to having to use the phone to assist them. This is great because we can help more than one person at a time. We can also link products within the chat to guide customers and they can track their shipping as well. Customer support for this app is great Rachel was very patient in helping me set the app up for use.
Dear valued customer,
Thank you for the wonderful review! We're delighted that our app has been a valuable asset to your online store.
The chat features allow for efficient customer support, and product linking and order tracking enhance the overall experience.
We're glad Rachel provided great assistance during setup. If you have any further questions or suggestions, feel free to reach out. Thank you for choosing our app! 🛍️🎉
Cheers,
Chloe
I just added this plugin, and it was fairly easy to install and design. It had a few bugs at first in its interface, but Kevin was so helpful every step of the way, and figured out a solution to any problem that would pop up. Great service, I would recommend!
Dear beloved customer,
That's wonderful to hear that you had a positive experience with the plugin and the support provided by Kevin!
Easy installation and design can make a significant difference in user experience, and it's reassuring to know that Kevin was there to assist you with any interface bugs and find solutions promptly.
Thank you for sharing your recommendation, and if you have any more feedback or need further assistance, don't hesitate to reach out.
Cheers,
Chloe