NS Live Chat, Inbox & Helpdesk

Name: NS Live Chat, Inbox & Helpdesk
Brand: NestScale
Rating: 4.9 (93 reviews)

Gratisplan tillgänglig. Gratis testversion tillgänglig.

Betyg (4,9)

Recensioner

Utvecklare

NestScale

Automate answering repetitive questions with chatbot

Deliver proactive customer service through Helpdesk

Improve customer service with auto assign, private notes & more

Never miss conversation with real-time notification

Add products to conversation on mobile app

manage customer messages from mobile app

Höjdpunkter

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Fungerar med de senaste temana

Om appen

Lansering

21 juni 2022

Språk

engelska

Denna app finns inte översatt till svenska

Kategorier

Chatt

Fungerar med

Facebook Messenger

Multichannel customer service solution with Live chat, Helpdesk, Chatbot & more to increase sales.

NestDesk centralizes all support conversations from different stores across any channel in just one unified inbox. With detailed customer behavior and product recommendations, you can unlock sales from every conversation right in the chat portal. By using our Helpdesk & Chatbot, delivering 24/7 proactive customer service is made possible. Help more customers in less time with smart conversation management & assist customers from wherever you are with the powerful & intuitive NestDesk mobile app.

Manage & respond to Facebook Messenger & Live Chat messages from one inbox.
Share product recommendations, browse inventory & create orders while chatting.
Make powerful self-service widget with Helpdesk, order tracking & order action.
Have customer profiles, preview carts & track website visitors in real-time.
Increase responsiveness & automate your support with chatbot & saved responses.

Innehåller oöversatt text

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Priser

FREE

Gratis

Unlimited conversations
1 agent as admin
1 store integration
1 Facebook integration
Live chat customization
Browser notifications
Mobile app

BASIC

$5.99 /månad

$5.99 per additional user per month charged monthly.

Unlimited conversations & agents
2 stores & FB integrations
Live visitor data
Automation rules
Order tracking
Remove watermark
5 FAQs

Prova gratis i 7 dagar

ADVANCED

$14.99 /månad

$14.99 per additional user per month charged monthly.

Unlimited conversations & agents
Unlimited stores & channels
Unlimited FAQs
All in Basic, plus
Business hours
Offline email notifications

Prova gratis i 7 dagar

PROFESSIONAL

$34.99 /månad

$34.99 per additional user per month charged monthly.

Unlimited conversations & agents
Unlimited stores & channels
Unlimited FAQs
All in Advanced, plus
Chatbot
Order management
Private macros

Prova gratis i 7 dagar

FREE

Gratis

Unlimited conversations
1 agent as admin
1 store integration
1 Facebook integration
Live chat customization
Browser notifications
Mobile app

BASIC

$5.99 /månad

$5.99 per additional user per month charged monthly.

Unlimited conversations & agents
2 stores & FB integrations
Live visitor data
Automation rules
Order tracking
Remove watermark
5 FAQs

Prova gratis i 7 dagar

ADVANCED

$14.99 /månad

$14.99 per additional user per month charged monthly.

Unlimited conversations & agents
Unlimited stores & channels
Unlimited FAQs
All in Basic, plus
Business hours
Offline email notifications

Prova gratis i 7 dagar

PROFESSIONAL

$34.99 /månad

$34.99 per additional user per month charged monthly.

Unlimited conversations & agents
Unlimited stores & channels
Unlimited FAQs
All in Advanced, plus
Chatbot
Order management
Private macros

Prova gratis i 7 dagar

Innehåller oöversatt text

Visa översättning

Alla avgifter debiteras i USD. Återkommande och användningsbaserade avgifter faktureras var 30:e dag.

93 recensioner

Helhetsomdöme

4,9

Antal per omdömesnivå

91 % av omdömena har 5 stjärnor
85
9 % av omdömena har 4 stjärnor
8
0 % av omdömena har 3 stjärnor
0 % av omdömena har 2 stjärnor
0 % av omdömena har 1 stjärnor

6 februari 2024

Best app for beginners who want to start our website and store e-commerce business good to use and easy very helpful for me

Welook

Indien

Ungefär en månad användning av appen

NestScale svarade 7 februari 2024

Dear customer,

Thank you so much for your fantastic feedback! We're thrilled to hear that NestDesk has been incredibly helpful for you in starting your e-commerce business.

If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to support you every step of the way!

Regards,
Chloé - Customer Success Manager @NestScale

3 maj 2024

Ann helped me solve an issue that I couldn't solve from the dashboard. Excellent service. Issue was fixe3d in less than 5 minutes. Highly recommend.

Ariana's Fans

Sydafrika

Ungefär 2 timmar användning av appen

20 december 2023

The combination of live Chat, helpdesk, chatbot, and more has truly proven to be a game changer for increasing sales and enhancing customer engagement. Also received support from Chloe, a member of the ns live Chat team. Her professionalism and expertise were exceptional.

AutoGear Hub

Pakistan

Ungefär 2 månader användning av appen

NestScale svarade 22 december 2023

Hey Anas,

Thank you so much for your kind words! I'm thrilled to hear that the combination of live chat, helpdesk, and chatbot has made such a positive impact on your sales and customer engagement. I'm especially glad that my support through NS Live Chat was helpful for you.

I'm truly grateful for your consideration to leave a review. Your feedback is incredibly valuable and helps us shape our services better. Looking forward to hearing your thoughts.

Thanks again for choosing NestDesk for your second store!

Warm regards,
Chloé

15 december 2023

Good service!Thanks Kevin to help me a lot

Miane

Kina

4 månader användning av appen

NestScale svarade 17 december 2023

Dear customer,

That's great to hear! I'll make sure to pass along your thanks to Kevin for his assistance with the NestDesk app. If you ever have more questions or need further help, don't hesitate to reach out. We're here and happy to assist you anytime!

Regards,
Chloé - Customer Success Manager @NestScale

29 november 2023

WOW - What amazing customer service! Rachel was so knowledgeable and went above and beyond to help me with my questions and issues. She was with me on Teams every step of the way during setup, sharing screens so that she could help troubleshoot any issues I had. Plus she even kept me updated with my questions long after we finished our Teams meeting.

Definitely appreciate the personalised service, it made set up a breeze!

Kakadu Traders Australia

Australien

En dag användning av appen

NestScale svarade 17 december 2023

Dear customer,

That's wonderful to hear! Thank you for sharing your positive experience with Rachel and our customer service. We're thrilled that Rachel provided such knowledgeable and personalized assistance to ensure a smooth setup process for you.

We're always here to help, so if you have any further questions or need assistance in the future, feel free to reach out. We appreciate your feedback and your business!

Cheers,
Chloé - Customer Success Manager @NestScale

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