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Net Promoter Score (NPS) and Post Purchase Survey to collect customer insights and feedback
Net Promoter Score (NPS) is a universal metrics to gauge customer experience. With Affiniv, you can quickly create an NPS survey. The survey is automatically sent to your customers specified days after they place order. Can be sent over Email/WhatsApp with reminders to increase the response rate. Once the responses come in, you can analyze them using the dashboard to understand the customer insights. Brands of all sizes use these insights to make their products and processes better
- Create and send NPS survey over Email, WhatsApp, text messages in minutes
- Maximise response rate by embedding score in email and using automated reminders
- Dashboard to analyze each response. Segmentation, tagging for detailed insights
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Talen
Engels
Deze app is niet vertaald in het Nederlands
Categorieën
Formulieraanpassing
Enquêtetypen
Indieningsbeheer
Prijs
Free Plan
Gratis
- Survey up to 100 Customers per month.
- Distribute Only via Email
- No Reminders over Email
- No Web Survey
- One Survey type (NPS)
Basic Plan
$99 /maand
Includes 5000 Customers per Month. Each additional 1000 Customers @ $25 per Month
- Survey up to 5000 Customers per Month
- Send Survey via Email With Reminders
- Show Web Survey on Order Confirmation Page
Gratis proefperiode van 14 dagen
Business Plan
$249 /maand
Includes 15000 Customers per Month. Each additional 1000 Customers @ $20 per Month
- Up to 15000 Customers per Month
- Email Survey with Reminders and Web Survey
- Assisted On-boarding
- Post-response Mailer for TrustPilot Reviews
Gratis proefperiode van 14 dagen
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Alle betalingen worden in USD gefactureerd. Terugkerende en op gebruik gebaseerde kosten worden om de 30 dagen gefactureerd. Alle prijsopties
Recensies (3)
- 100% recensies zijn 5 sterren
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0% recensies zijn 4 sterren
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0% recensies zijn 3 sterren
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0% recensies zijn 2 sterren
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0% recensies zijn 1 sterren
We've been using Affiniv to send out NPS surveys to our customers, and it has truly transformed the way we gather and analyze customer experience data.
The customization options offered by this tool are impressive. From the design of the surveys to the questions asked, we have the flexibility to tailor each survey to our unique needs. This has been crucial in ensuring that we capture multi-faceted data points about our customer experience. The process is seamless, and the tool integrates seamlessly with our Shopify store. This has saved us valuable time and streamlined our workflow, allowing us to focus more on interpreting the gathered data rather than managing the survey process.
Affiniv helps us listen to the feedback of our customers in a very easy way. We created survey on Affiniv. Then the survey goes over Email and Whatsapp automatically weeks after the customer place their order. The dashboard is very intuitive for us to analyze the result. A good app overall.
It's one the best NPS apps available on the Shopify store and the team was very helpful during setup. A must-have app for every online store looking to gather NPS data and customer feedback. Helps us improve our products and processes.
Ondersteuning
Affiniv kan al je vragen beantwoorden over Affiniv Post Purchase Survey.
Ontwikkelaar
Hulpbronnen
Deze ontwikkelaar biedt geen directe ondersteuning in het Nederlands.
Geïntroduceerd
8 december 2021
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