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Net Promoter Score (NPS) & Post-Purchase Survey to Collect Customer Feedback and Get Insights
Affiniv is a customer feedback survey and analytics app that helps brands increase customer retention. Create branded NPS surveys in minutes & send them via multiple channels. Get high response rates with automated triggers (e.g., 5 days after purchase) and automated reminders. Dive deep into customer responses with an AI-powered analytics dashboard. Delight your customers by automating post-response workflows, fixing issues that affect your CX, and setting up alerts for timely action.
- Create branded surveys, with unlimited questions & branching logic, in minutes.
- Send surveys via Email, WhatsApp, SMS, Thank You Page, Order Status Page, etc.
- Increase response rates by automating survey triggers and reminders.
- Get deep actionable insights from AI-powered analytics dashboard.
- Integrate with CRM and tech stack for post-response workflows. No coding needed.
Diller
İngilizce
Bu uygulama şu dile çevrilmedi:Türkçe
Şunlarla birlikte çalışır:
- Ödeme
- Müşteri hesapları
- Zendesk
- Freshdesk
- Slack
- Salesforce
- Google Sheets
- Klaviyo
Kategoriler
Form özelleştirme
Anket türleri
Gönderim yönetimi
Müşteri davranışı
Pazarlama ve satış
Görseller ve raporlar
Fiyatlandırma
Free Plan
Ücretsiz
- - Up to 100 orders
- - Email embedded-survey
- - WhatsApp, SMS surveys
- - Thank You, Orders page survyes
- - Automated triggers & reminders
- - Analytics dashboard
- - Integrations : Slack, Email alerts
- - Support via email
Starter Plan
$25 /ay
veya yılda $249 ödeyin ve %17 tasarruf edin
Includes 1,000 orders per month. Each additional 100 orders @ $2.5 a month
- - Up to 1,000 orders
- - Email embedded-survey
- - WhatsApp, SMS surveys
- - Thank You, Orders page survyes
- - Automated triggers & reminders
- - Analytics dashboard
- - Integrations : Slack, Email alerts
- - Support via email
7 günlük ücretsiz deneme
Growth Plan
$99 /ay
veya yılda $999 ödeyin ve %16 tasarruf edin
Includes 5,000 orders per month. Each additional 1,000 orders @ $15 a month
- - Up to 5,000 orders
- - Email embedded-surveys
- - WhatsApp, SMS surveys
- - Thank You, Orders page survyes
- - Automated triggers & reminders
- - AI-powered analytics
- - Integrations : Slack, Email alerts
- - Support via email and Zoom
14 günlük ücretsiz deneme
Advanced Plan
$199 /ay
veya yılda $1,999 ödeyin ve %16 tasarruf edin
Includes 15,000 orders per month. Each additional 1,000 orders @ $10 a month
- - Up to 15,000 orders
- - Email embedded-surveys
- - WhatsApp, SMS surveys
- - Thank You, Orders page survyes
- - Automated triggers & reminders
- - AI-powered analytics
- - Advanced integrations : CRM, etc.
- - Assisted on-boarding & support
14 günlük ücretsiz deneme
Tüm ücretler USD cinsinden faturalandırılır. Yinelenen ve kullanıma dayalı ücretler 30 günde bir faturalandırılır. Tüm fiyatlandırma seçeneklerini göster
Değerlendirmeler (5)
- Puanların %100 oranındaki bölümü, 5 yıldıza sahip
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Puanların %0 oranındaki bölümü, 4 yıldıza sahip
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Puanların %0 oranındaki bölümü, 3 yıldıza sahip
-
Puanların %0 oranındaki bölümü, 2 yıldıza sahip
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Puanların %0 oranındaki bölümü, 1 yıldıza sahip
We use Affiniv to send post-purchase NPS surveys via WhatsApp and Email. We love the tool for its ease of usage - no unnecessary complex features. The analytics dashboard and integrations are amazing! It is also very affordable.
We've been using Affiniv to send out NPS surveys to our customers, and it has truly transformed the way we gather and analyze customer experience data.
The customization options offered by this tool are impressive. From the design of the surveys to the questions asked, we have the flexibility to tailor each survey to our unique needs. This has been crucial in ensuring that we capture multi-faceted data points about our customer experience. The process is seamless, and the tool integrates seamlessly with our Shopify store. This has saved us valuable time and streamlined our workflow, allowing us to focus more on interpreting the gathered data rather than managing the survey process.
It's one the best NPS apps available on the Shopify store and the team was very helpful during setup. A must-have app for every online store looking to gather NPS data and customer feedback. Helps us improve our products and processes.
Destek
Uygulama desteği Affiniv tarafından sağlanmaktadır.
Kaynaklar
Geliştirici
1ST FLOOR, 385, 10TH CROSS, 10th A Cross Road, 28th Main Road, Sector 1, Bengaluru, KA, 560102, IN
Yayınlanma
8 Aralık 2021
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