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I don't like writing bad reviews - but unfortunately, I have to take away the 5 stars that I gave to netParcel 3 years ago. I now rate them as a 1 (ONE). Yes - their discounts are good (though others are lower) - but any savings I recognized from their shipping rates was lost many times over when the company failed to stand behind their services whenever things went wrong at their end - or when they failed to pay out insurance claims - without reason or explanation. I no longer use this app nor recommend their services. I have spoken with management about my problems a few times - they listen, they apologize, they say it won't happen again - but No corrective actions were ever initiated or taken to investigate, address or refund my losses. ********************
(MY ORIGINAL REVIEW : Rating 5 of 5 stars Posted April 10, 2018) I run 3 different Shopify storefronts and over the past 3 years have tried several different shipping consolidators / integrators. Have finally settled on netParcel for all or my business. The rates are the best, with a nice interface and great customer support. Thank You)
We sincerely apologize for the experience described here, especially from a longstanding customer whose initial experiences with netParcel were so positive. We are taking steps to ensure all customers receive attentive communication and active followthrough going forward.
Regarding insurance, any coverage purchased by our customers is provided by the carrier moving the shipment. Accordingly, the terms of coverage are determined by the carrier, leaving the outcome of any given claim outside netParcel's control. We are working to make the scope and terms of coverage provided by our partners more clear to avoid unexpected exceptions in the future.
We take these matters to heart and are working to improve our services as a result. If there is anything we can do to help resolve the situation to a more favourable outcome, we are always available at support@netparcel.com or 855-891-4521.
Just started using netparcel. I am exited to see how it will make my business easier, cost effective and more efficient.
Fantastic App, Easy to use in all aspects. Fantastic pricing and integration with Shopify.
Fast customer support when we needed it.
Thank you to the LA Aquatics team for this great review! We're thrilled to hear our pricing, technology, and customer support are helpful to your business, and look forward to continued support of your growth.
Net parcel has been working well for us and has saved typically about 5 to 10 percent more than our typically carriers through FedEx. If they carried LTL Freight this would also help me move my entire relationship from unishippers.
I would verify their rates after the fact that things have shipped just to make sure the quotes are consistent.
Overall rating is for ease of use, good customer support and support timeline.
This app had helped making the difficulty of finding shipping providers with the cheapest and fastest service a breeze . All my eBay and other stores are synced to make its seamless
The functionality of this app is amazing! I love how it is integrated with my rekindleyourlife.ca Shopify and Etsy shop. Although It does operate outside of my shop.
Shipping to the US is a very low cost for my packages and is extremely simple to navigate. Shipping within Canada is oddly more than other services I use and the UPS pickup charge deters me from using this service at times. Overall I am definitely happy with the service, products, and design of this app.
Thank you for your review! We're thrilled to hear you are happy with our services and the design of our app. If there's anything we can do to improve your netParcel experience, our helpful team is always just an email away at support@netparcel.com. We look forward to being a continued partner in Rekindle's growth!
Very easy to use, extremely reliable, and integrates seamlessly with Shopify. As a Canadian business, saving on shipping costs is very valuable to us, and netParcel's rates are extremely competitive against all major carriers & Canada Post.
This company has great Fedex rates, and is really easy to use. The tracking information automatically syncs with Shopify. Very happy so far.
With the latest Canada Post disruption and Purolator no longer providing pickups from netParcel we have become very disappointed with netParcel and it's customer service and lack of communication at a crucial time of year for shipping.
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Gary Quiring
President, Saltspring Soapworks Ltd.
Absolutely love NetParcel. It has provides cheaper shipping options which allowed my to increase sales based on more saving for my customers. Definitely a must have. Thank you!