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The app has so far been fault free for us. We would like to see some enhancements such as the pricing rules without any restrictions (more competitive pricing would be nice!), product images with clear backgrounds (transparent png type), Products with 'Extra Shipping' cost to have the shipping cost shown on the product, currently have to go back to website to check the extra shipping cost, would be nice to see it in the App itself. Service and Support from the team is very good and easy to communicate with. Highly recommend the app.
Hi Bostin Life,
We hope you and your team are having a great day!
Thank you for taking time to leave us a 5-stars review here and choosing to use Sofortig App.
It just made our day to hear that you are satisfied with the app and the supports that given by our team.
We will take note of your comments, and if you do have further questions or queries please feel free to let us know.
Thank you
I have used this app for the last 6 months and with the amount of SKU's we have it certainly makes life much easier, the new fulfilment function is also awesome too. There are a few things we would like to see in the future if possible such as; Being able to push a price/margin update to all the products yourself if you decide to change the margin rather than having to do manually one at a time. Also to be able to have the choice to bring over the shipping costs table on the bulky goods into the description. All in all we love it!
Hi Outdoorium Pty Ltd,
Thank you for using Sofortig and taking your time to leave us a 5-stars review here.
We are glad to hear that you are enjoying the features that our Sofortig app provided. It made us happy to hear that this app has helped you to run your business easier.
We appreciate your feedback and suggestions. These will help us to provide a greater Sofortig app in the future.
Please free feel to leave a comment if you do have any further queries or questions.
Have a great day!
Great app with excellent integration features in Shopify, easy to use and greatly simplifies my daily tasks. I highly recommend the Dropshipzone app!
Hi Indoors Out Furnish,
Thank you for your fantastic review! We're thrilled to hear that you're enjoying the app's integration with Shopify and that it's making your daily tasks easier. Simplifying workflows and saving time is exactly what we strive for, so it's great to know we're hitting the mark for you.
Your recommendation means the world to us! If you ever need assistance or have any suggestions, we're here to help. Thanks for being a part of the Dropshipzone community! 🌟
This app does not sync with shopify i have had to update products one by one?? And then i get an email saying there IT has found i am selling under the price when it should auto update??
Hi Style Trend,
Thank you for your time to leave us a review. For the product update information can be updated via “Product Price Update” tab and there will be a check box that able to select which SKUs you want to select before updating it together
Regarding the pricing, we have a scheduled price review, and it is strongly recommended to subscribe and keeping an eye of our price review notification. The reason our team asked for a price update is that our IT found the cost on your store may not be up to date so that you may need to update the price on Sofortig –“Product Price Update”/”Special Price Update” to avoid loss caused by price discrepancy. It is Client responsibility to keep selling prices correct on Shopify store website.
Any further questions or queries feel free to send us an email at info@dropshipzone.com.au or contact your assigned Account Manager.
Regards,
Dropshipzone Team
For some reason Sofortig does not update my inventory, even though they are connected to Shopify and have an app. Instead, I get a CSV file emailed to me every day - which is NOT made in the Shopify approved .csv format, so it is completely useless. I have to manually change my stock quantities every single day! The stock on hand on their .csv file does not match the stock on hand on their website, which shows 2 different stock levels depending on where you are on their site at the time. Also, I cannot find Sofortig as an option in my Shopify shipping settings, so I have had to create a separate supplier profile, which makes it more difficult & time consuming. But my biggest problem is this one: I sent them an email last week to ask why many of their 'wholesale' products I have imported cost me almost DOUBLE than that of retail prices offered to the public from Officeworks and Harvey Norman. And why they quote the RRP as being up to 3 times higher than retail actually is. They haven't responded after 3 days. So if I don't get a reply & an explanation soon I will publish the prices here. I have also made a formal complaint to Shopify.
Hi Shhh,
Thank you for taking the time to give us your feedback.
We are sorry to hear about that.
Currently with our new version of Sofortig App, product imports and inventory updates are fully synced automatically. This will help to avoid losses due to over-sell or product discrepancies.
In term of pricing, Dropshipzone runs different promotions from time to time and we review our prices based on marketplace prices regularly (twice a month) to ensure that we are providing competitive and reasonable pricing to our resellers
We will take note of your comment to greatly improve the app.
Any further question or queries feel free to send us an email at info@dropshipzone.com.au or contact your assigned account executive.
Hope you have a great day!
The app is useless. It cannot link my existing products which I have already imported using CSV. On top, it is confusing to use. I'd rather stay and use my macros to update stock and data rather than relying on this app. Also there is 0 support from the developer. Sent them a couple of mails but no response. Oh and did you know that Dropshipzone sells their own products on ebay and other marketplaces way below the cost price they give to the dropshippers. I wished they could play fair!
Hi LifeStylz,
Thanks for sharing your feedback.
First of all, we're sorry that we missed your Shopify support message on 23July due to an avoidable human error. We'd already reviewed our SOP to prevent missing any one valuable message.
In alternative, you could contact us via info@dropshipzone.com.au directly.
In ease of merging reseller existing product to Sofortig, we are now developing a new function in Sofortig and hope to resolve your problem
accurately.
Again, we love to hear back from our customers and will strive to do better.
So far so good, It works fine when you a import a few items , slows down and causing browser crash while importing large list .
Its lacking few important features like search products with free shipping , shipping charges , product attribute search like 'bulky or heavy item'
Inventory updates (stock quantity)
Hoping that the new features will be added by the developers soon .
Thanks for this app , saves 100s of hours of working with CSV and XSL files
Hi Shoplane,
Thank you for using the Sofortig.
We will take note of your comment to greatly improve the app.
For stock quantity update, it was already built in current version.
Please free feel to comment if you have any question.
Thank you.
I have recently come on board as a retailer with Dropshipzone, and my experience so far has been nothing short of amazing. From day one, the support provided by their team has been exceptional. A special thank you goes to my Account Manager, Lewis, who has been incredibly helpful and responsive throughout the entire setup process. Lewis took the time to understand my business needs, provided clear guidance, and ensured that every step was seamless and stress-free.
Dropshipzone offers a diverse and high-quality range of products that perfectly complement my store’s offerings. The variety allows me to cater to a wide range of customer preferences, enhancing my ability to meet market demands effectively. Additionally, the platform is user-friendly, making tasks like inventory management, order processing, and shipment tracking straightforward and efficient.
What truly stands out is Dropshipzone’s commitment to retailer success. Lewis’ timely responses and proactive support have made a significant difference in getting my business up and running smoothly. It’s evident that Dropshipzone values their partners and goes above and beyond to ensure their satisfaction.
Overall, my onboarding experience with Dropshipzone has been exceptional. The outstanding support from Lewis, combined with their extensive and diverse product offerings, makes Dropshipzone an ideal dropshipping partner for any retailer. I highly recommend Dropshipzone to fellow retailers looking for a reliable and supportive dropshipping platform to help grow their business.
If you're located in Australia and considering using dropshipping as your business model, I HIGHLY suggest you look into Dropshipzone. The customer service team have also been incredible, responsive and helpful.
Thank you, Lewis, and the entire Dropshipzone team, for making my start so positive and promising!
Hi Deals4Less,
Thank you for your fantastic review! We’re so happy to hear that your experience with Dropshipzone has been amazing. It’s great to know that Lewis has been a big help during the setup process and that our platform is making tasks like inventory management and order processing easy for you.
We're also glad our product range is a perfect fit for your store’s offerings. Your recommendation means a lot to us, and we’re excited to continue supporting your business. If you ever need assistance, don’t hesitate to reach out! 🌟
Great app. Excellent support, always improving. Dropshipzone has given me the ability to automate my Shopify Store and include Great Products and nice prices. With regular inventory levels and price changes I no longer have to monitor and update these details on my account.
Thank you Dropshipzone Team!
Hi Peepy Peeps,
Thank you for your wonderful feedback! We're so glad to hear that the app has helped you automate your Shopify store and streamline your business operations. Knowing that you can rely on regular inventory updates and price synchronisation is exactly the kind of hassle-free experience we aim to provide.
Your kind words about our support team mean a lot to us. We’re always here to help and continuously work on improving to serve you better. Thank you for choosing Dropshipzone and for being a part of our community. We’re excited to keep supporting your business success! 🌟
Was excited when i first got it but am pretty underwhelmed if im honest. Prices are a lot higher than I expected them to be, a lot of products theres just no profit to be made from. My biggest issue is the Sofortig app with shopify. Is extremely clunkey and often doesnt even work. Currently trying to get in touch with support as i still cant update my fulfillment service to dropshipzone meaning my website is essentially useless. Not had any response yet on such an urgent issue so really not that impressed so far. Wouldn't be continuing to use if it wasnt for the fact that i dont know many other AUS dropshipping options.
Hi Tech Invader,
We’re sorry we initially fell short of your expectations. After speaking with your Account Manager, we hope and trust we were able to address your questions.
If you have any further questions, please don’t hesitate to reach out to your Account Manager directly. We’re always happy to help guide you through the user manual and walk you through the process.
Regards,
Dropshipzone Team
Hi Im have trouble with the status code 500, and not letting me log in. are you able to help please.
Hi Diffuser World Oz,
Thank you for reporting this issue. Our team has fixed the issue on the day when this happened. Any further questions or queries feel free to send us an email at info@dropshipzone.com.au or contact your assigned Account Manager.
Regards,
Dropshipzone Team
Good Delivery time to Australia . Product are a bit expensive but there is no cheaper option for dropshippers as almost all products and heavy and large . I believe Dropshipzone is one of the best in Australia.
Thank you for taking the time to give us your feedback, Kiddie Cutie Store. We hope you are keeping safe and doing well amidst this pandemic. We are sorry to hear about that. To ensure that deliveries are made on time, we work closely with our courier partners and notify resellers with the most updated delivery information via email. In case you have missed our recent notifications, you can login to your account and check all the notifications under “system update”. Kindly refer to the link below for some information:
■ https://www.9news.com.au/national/shipping-delays-global-supply-chain-mess-will-end-2023/94548dcc-87d0-4993-87a9-b0dde563380d
■ (AusPost just resumed eCommerce collection on 6th October 2021) https://auspost.com.au/service-updates/current-updates/ecommerce-collections-temporary-pause
If you have any further queries on your orders please send us an email at info@dropshipzone.com.au or contact your assigned account executive. We sincerely apologise for the inconvenience and thank you for your understanding.
I got really excited to use this app as i thought the products would suit my store.
I uploaded a number of products and then thought id check the market value of them to organise my pricing.
it seems as if this app is designed to make retail price sales for a 3rd party from your website and make $5-$10 profit yourself(if that when shipping is involved.
an overhaul is needed and i wont come back until pricing is genuine wholesale not retail market value minus $10
Hi Little Miss Luna,
Thank you for your review. We operate using a dropshipping business model. Which allowed reseller to have profit in the transaction that is basically the difference between the wholesale and retail price of the item sold.
In term of pricing, Dropshipzone runs different promotions from time to time and we review our prices based on marketplace prices regularly (twice a month) to ensure that we are providing competitive and reasonable pricing to our resellers
Any further questions or queries feel free to send us an email at info@dropshipzone.com.au or contact your assigned Account Manager
Regards,
Dropshipzone Team
Product inventory doesn't update despite the products being bound in Shopify. This is extremely embarrassing when people are ordering products I don't have stop of... when You have to go and manually update cost prices, so my customer ended up buying below my cost price causing me to lose money. Seems only email support is available, can't phone and get actual support!! Nightmare
Hi Shoppers Lane
We are sorry to hear that you experience an issue with your product inventory update
We will take note of your comment to greatly improve the app.
Any further questions or queries feel free to send us an email at info@dropshipzone.com.au or contact your assigned account executive.
Thank you
Great app. Sofortig has given me the ability to advice and automate my eBay business. With regular inventory levels and price changes I no longer have to monitor and update these details on my eBay account.
Hi Simple Life Hub
We truly appreciate your 5-star review and would like to thank you for sharing your experience using our Sofortig App.
We strive to continuously provide you with features that would help in your business.
Regards,
Shopify App Team
Most of the time it is good, it still has some teething problems which I hope they fix. I have a large number of products.
Thank you for taking the time to leave us a review on Sofortig App. We truly appreciate your feedback and for you to share your experience with us.
If you have further feedback regarding your experience on our app, please feel free to leave us a comment
Hope you have a great day!
They need more new products with free delivery , TV, branded names maybe ? make it give us the WOW :)
Hi Shopping Done
Hope you are doing well. Thank you for your review.
In regards to the product with free delivery, you can have a look into more of our product that are on free shipping from our website https://www.dropshipzone.com.au/
Shopify App Team
This app is a big help in importing stock, but it fails to find a number of products. They are on the dropshipzone site, but searching for them in sofortig just gives the message "No Product". This is extremely disappointing. The app has also been producing a number of errors "connect ENETUNREACH 3.105.169.68:443 - Local (0.0.0.0:0)" which prevents me from logging on or if I am in the app, it will prevent me continuing with what I am doing, and more recently "server instance pool was destroyed". It would appear that some work is needed on the back end of this application to make it more stable and useful. UPDATE: This app continues to disappoint. Inventory is not updating on several products and I have customers ordering products that are not available, because they haven't been updated. If I go to the inventory section they don't even show as having tried to update. Several products will NOT update price and again this is a problem when customers order them. I am tearing my hair out trying to make this work.
Hi Nook & Cranny Homewares,
Thank you for using Sofortig, and we’re sorry to hear that your experience was not of the quality you expected.
We will take note of your comment to greatly improve the app.
Once again we do appreciate your feedback to make us better.
For further assistance please feel free to send us an email at info@dropshipzone.com.au or contact your assigned account executive.
Thank you
product search not loading product search -> petcare. Tried to import 3 products and getting error - "server pool instance killed"
Hi Pikabu
We are sorry to hear that you experience an issue with our app.
We will take note of your comment to greatly improve the app.
Any further question or queries feel free to send us an email at info@dropshipzone.com.au or contact your assigned account executive.
Thank you
Stock update has been accurate so far, I like how the app syncs with shopify I definitely prefer this to using manual csv method
Hi Mai Decor,
Truly Appreciate your feedback and thank you for giving us 5-stars.
We are happy to hear that you have enjoyed your experience using our app and it has help you to run your business.
Hope you have a great day
price update now showup or sometimes have error,unable to filter free shipping or with extra charge shipping,after price update from free shipping to extra shipping fees but then not have a notice that item changing to extra shipping fees.
Hi Cronstore.com.au
Thank you for taking time to leave us a review for our Sofortig.
We are sorry to hear that you experience an issue while using the app.
We will take note of your comment to greatly improve the app.
Any further question or queries feel free to send us an email at
info@dropshipzone.com.au or contact your assigned account executive.
Thank you
I used this app, so that the stock on the store is always up to date. But only after 2 days, we realised that the app is not updating the stock. Its showing the items as in stock on the app, but actually they are out of stock on the website. Its really upsetting, that the core purpose of the app is not fulfilled.
Also, the app takes over the shipping rules for the store. So if you have multiple vendor, as we do, sofortig shipping rules are visible for all products across different vendors. This is clearly not the right use case. Sofortig shipping rules should only apply for products which are managed by that app, and not for all vendors. We already lost shipping cost because sofortig calculated as 0, where as we had to pay the other vendor shipping cost.
Finally, not all the products have Logistic weight. It could be a bug or its intentional. But it would be hard to understand how the shipping charges are calculated for products with logistic weight as 0.
This app really needs some working. As it stands, its not fit for purpose.
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected.
For your inventory stock out-sync issue, we will deep dive to investigate asap.
Using Sofortig as storefront carrier app could always be an option, reseller could able to setup his own shipping rate to override Sofortig. For reseller who work with multiple vendor, it is highly recommended to setup different 'Custom Shipping Rate' profile for corresponding product so that Sofortig will not calculate the shipping rate for non-Sofortig product.
In regarding the shipping cost, it is given from Dropshipzone in which the calculation is based on delivery address and product category.
Again, thank you for your feedback to make us better.