Nimbuspost
- Cena
-
Bezplatná instalace. Mohou být účtovány další poplatky.
- Hodnocení
- 2,6 (40)
- Vývojář
- Nimbuspost Private Limited
Galerie propagovaných obrázků
We ship online orders globally. Increase your reach with multiple couriers in a single place.
NimbusPost, India’s trusted tech-enabled shipping aggregator transforms the outdated logistics processes of ecommerce businesses by using AI and advanced automation tech. Integrate your ecommerce store with NimbusPost’s seller panel and enjoy an automated order import facility and instant shipments.
- Automated order importing
- Reduce RTO with IVR call feature
- Superior post-shipment experience
Jazyky
angličtina
Tato aplikace není přeložena do jazyka čeština
Kategorie
Cena
Bezplatná instalace
Freight charges by courier partner
Všechny poplatky jsou fakturovány v měně USD.
Recenze (40)
Dont use this service .
Very poor support .
Demand bogus picture for false order.
Extremely disappointing services. Almost all shipments faced challenges and support team does not help at all. It became full time job just to follow up with them, and they'll never revert on the actions they take. Pickups, deliveries, weight mismatches, all became nightmare with this team.
Other than their tech part of the app, NimbusPost and Shiprocket happen to be the worst in the shipping aggregator business. They don't give a damn about any of your complaints. Their only response to all issue is that the issue is not from their end but the courier partner. Isn't this what this app supposed to help with when they are the SHIPPING AGGREGATOR?
Let me share the most recent experiences I have had with them.
1. Nearly 6-7 packages were shipped out via COD and Prepaid. Two weeks after shipping them out, customers reached out saying they never received the package, while few of them reached out for exchange that's when we realized the tracking has been updated to Canceled by Ecom or Nimbus (we don't know) but the issue araised when the customers who complained who never received their package, so we sent them another package. Now in this scenario, customers ended up paying twice for the COD because of which we had to refund their money and since COD was marked canceled on Nimbus post we never received money for that either.
A lot of such scams happen that impact small business, especially when we are new and trying build customer's trust.
2. Also, never choose ECOM Express or Xpressbess from Nimbus, they provide the worst service again. A shipment I sent out on July 5th has been on hold for 18+ days and the customer is frustrated, when reaching out to Nimbuspost their only reply is that they can't help since the problem is with Ecom! They then suggested they will initiate a RTO and refund the shipping and RTO cost, only for them to go back on their words yet again and not keep up their words. Again in this scenario I had to re-ship the product bare all the losses and also, lose a potential customer.
3. When you sign up they provide a person as a "dedicated customer support person" for "60 days". But when issue arises and you complain, immediately they will mention the 60 days are up (Kudos to their math calculation that they don't even know 29 days doesn't equal 2 months) and they want you to reach out to common customer service.
And special mention to the worst customer service representative Simran her phone number ends with 388. If she ends up being your representative you will never get any update or resolution, all she replies is that it is not Nimbus post issue and that your 60-day support is already over.
If these are the issues I have faced in less than 60 days I wonder how can any business rely on such services for a longer duration of our business.
So have multiple options while shipping out for your small business. Don't get scammed like me. I am again in search of a better shipping aggregator.
don't go with this app, worst experience after 2 months i received weight discrepancies No use of raising the weight disputes. There employees don't even check and close in courier favor charged me 20 thousands loss
third class service and support, no work with nimbus, no real tracking, no timelly delivery, most of cheating, only speak no work
Podpora
Partner Nimbuspost Private Limited může zodpovědět všechny otázky k aplikaci Nimbuspost.
Vývojář
LG006, Spring House, Grand Mall, MG Raod, Gurgaon, HR, 122001, IN
Zdroje
Tento vývojář nenabízí přímou podporu v jazyce Čeština.
Uvedena
17. listopad 2022