NoFraud Fraud Protection

NoFraud was recommended to us as a means of increasing our sales through NoFraud's commitment to truly understanding the potential risk associated with any customer's order. Because NoFraud takes more steps to validate the potential for risk, and the opportunity for passing the customer's order through, we hoped to be able to increase the number of passed orders, without assuming more risk. We asked NoFraud to prove their claim. They set up a side-by-side comparison with our existing fraud prevention service provider over a two-week period. Every order that came through our store was handled by our existing provider, and NoFraud ran their usual range of fraud risk assessments. Even with NoFraud FAILING some orders that our existing provider PASSED, the overall benefit from NoFraud was evident in the total net value of orders PASSED by NoFraud that were FAILED by our existing provider. The implementation was fast and painless, along with hands-on training and suggestions to make the process much more transparent to our customer service team. I have already recommended NoFraud to several business partners as a way to increase sales, while still preventing potential fraudulent transactions.

We've been using NoFraud for a few years and would recommend it tremendously. Occasionally something will get flagged as fraudulent when it isn't, and they're very responsive and are often able to get it verified in a timely fashion.

5 Stars! Shoshanah is AMAZING, exceptionally professional, thorough & lovely & always responds within 24 hours. Without question, this app was an epic find. The streamlined process is clear, direct, easy to use & frees up A LOT of time. The stress of managing this would literally keep me up at night ... the question of "should I ship" weighs on all of us smaller sellers. I used to hand view ever single order following up with the customer, verifying ID & even doing that would STILL result in fraud chargebacks OR cancellations. ------------------------------------------
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-OH! One of the best unintended features is their blacklist feature. That one little features is an absolute incredible value add because it just drops us an email in our inbox with a big ol' FAIL. From there, you can check your shopify notes & verify the issue (usually non-receipt claims). So, if we could have a few different notations not just black list but: RED FLAG: WARNING - HUMAN CLAIMS NON-RECEIPT. SHIP WITH SIGNATURE. That would cut down on the time to investigate. --------------------------------------------------------------------
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-I do have one last & VERY ambitious ask. I would love to see an add on for protection against "non receipt claims" similar to Paypal. Where we ship & they cover, offering full coverage & the app just surcharges & crowdfunds the 1% or 2% on the back-end with reasonable limits (such as under $500). That next level "no fraud" including "friendly fraud" staple would make this app indispensable. I'm very proud of your team. Very proud. Bravo.

Switched to NoFraud from another large competitor. We're saving time, money, but best of all is their acceptance rate which we find to be a significant improvement. We can truly trust that if NoFraud says it isn't good, that it probably isn't! Very happy with the service.

Fool me once, shame on you. Fool me twice... actually there won't be a once or a twice because you're blocked by No Fraud.

If you exchange money for goods or services, No Fraud needs to be part of the plan. They will stop nearly all fraud, and make it too hard to come back and do more. They are excellent at this, their primary task.

Beyond stopping fraud, No Fraud is the most consistent and reliable vendor we have any type of partnership with. None of the API mess ups, missed refunds, fumbled cancels, and other poor performance we've occasionally had to have a truth-telling meeting with a vendor about. Gold standard at all nuts and bolts interactions. Excellent responsiveness to questions. And yes, nearly all fraud stopped.

I can sleep better at night because of this app. It has saved us so much frustration with selling online and dealing with scammers. Total lifesaver!

Straight up if it wasn't for no fraud my store would have been shut down long ago due to chargebacks from fraudulent charges. Best solution out there, super helpful team.

Great app, superb service. You need this app to help fight against sleazy scammers taking your money. Thanks NoFraud!

The integration is quick and easy. We have it running in our EU store for more than a year and have been quite happy with the performance and support.

One of the best decisions to switch from Signifyd over to NoFraud! The team have made the transition seamless, everyone is so friendly and easy to work with and the software itself has completely taken fraud analysis out of our hands to allow us to focus more on the business with tools such as contacting the customer on our behalf and chargeback management. Highly recommended overall to use NoFraud if you're looking to streamline the fraud analysis for your ecommerce store!