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Normally not one to write reviews but absolutely must applaud NoFraud. I switched over from a big name competitor that dropped the ball huge on support. I've had no such issues with NoFraud — their support agents has been super responsive. The sales folks answered my every detailed question — even digging into API documentation. Their onboarding team was top notch. I was up and running super quick! Very happy.
We love this product. Prior to Shopify’s product, we were using one of the bigger players in the market , which was expensive and hard to navigate & use – especially for our customer service agents. What we love about NoFraud so far: -Easy to use and understand
-Great dashboard
-Visibility of a human checking up on a questionable order
-Whitelisting IP addresses for telephone orders
-Support for non credit card orders Recommend!
This is excellent! I have been using them for over 4 years and they saved me over 60,000.00 in fraudulent transactions. They will catch those thieves that hit you site and they even guarantee it!! They have even proved it! I love working with these guys. They are very responsive and you don't have to worry about your online busy from fraud anymore. It is really peace of mind! I have multiple site and I use these guys for all my site. There negative I can say about these guys. They really are the best.
By the end of 2019 we were getting a huge spike of dodgy orders, and we didn't know what to do with them. Luckily I found NoFraud in the Shopify App store with 4.9 stars and many reviews - and as I write this, they are completely true. Recommended!
I'm one of their earlier customers. I made the switch to nofraud because of their better % pricing of chargeback insurance compared to their competitors, but they no longer offer this to me (due to my high $ amount transactions...I guess even for them it is too much risk and won't be profitable). So, I'm currently not paying for chargeback insurance because they either don't offer it to me anymore or because it is too expensive in my opinion (I forget, haven't looked at their policies in awhile), but we're on their "per transaction fee" model in which they just give me their recommendation of if they would recommend proceeding with the order. I like that they have some code that I put on my website for customer's to read me a unique number that basically informs nofraud of the customer's IP address (so they can use this as evidence of the customer's location when they are placing a phone order...so nofraud can replace my or my employee's IP address who are entering the order with the person's IP address who is placing the order).
do not use this company. took $550 from my account out of the blue. even if you get hit with a fraud case and win all they do is give you credit for service. which means you still take on all the risk. this company should change name to BigFraud. you have no control over what orders you want or dont want protection. so that means you will pay extra for paypal for no reason. customer service is a joke, 1 person show named tracy.
Thank you for your review. As part of its service NoFraud will reimburse its customers for fraudulent chargebacks and dispute them on our customers' behalf. When NoFraud wins a chargeback on its customers' behalf, that reimbursement is reversed, which is why you were billed $550 as there was no financial loss. Reimbursements are provided in the form of credit, ACH or check. To exclude Paypal orders from NoFraud screening, a customer can exclude those transactions from screening within the NoFraud portal.
Was great while it lasted, but then it stopped working - we are getting amazing support, and hope to get it running again soon.
So far we like the app. We are not generating enough to pay 250 a month. but when we hit a certain mark per month we will upgrade our service.
Update:
The Business Development Manager reached out to assist. The customer service was a great experience, however, I don't see the value of $50 when I can get the same for $10. That is the reason why I don't go above 3 stars for this app.
Hello,
Thank you for your review. Let's address each part of your feedback:
1. Payment: For most customers, NoFraud uses a replenish billing system, where you fund your account with a defined billing increment and your usage is deducted from your account balance once the day is over. You control the refill amount and the funds always belong to you. All this is clearly laid out in the Rate Agreement you signed as well as the Billing tab within the NoFraud portal, where you can edit your refill amount, view your daily usage, download statements or request a payout of funds. You have uninstalled our app and the remaining balance was refunded back to you, which you will see as a credit on your Shopify statement.
Of course, customer support is available 24/7 so any questions on billing can always be answered via phone, email, our Knowledge Base and live chat.
2. Difference between the NoFraud and Shopify fraud analysis: We did a deep dive on your data to see if, in fact, NoFraud had the same fraud analysis as Shopify. Here is what we found:
-There was a difference in analysis in 4.5% of all transactions screened.
-3% of your transactions were flagged as Medium risk by Shopify, 92% were flagged as Pass by NoFraud
-2% of transactions were flagged as high risk by Shopify, we agreed with the decision 56% of the time. 44% of transactions that Shopify marked as High Risk we validated, in line with our goal of increasing your order approval rate.
-There was one transaction we flagged as fail that Shopify flagged as low risk. A member of our analyst team reviewed that transaction and confirmed it is fraudulent. The primary reasons were IP risk, use of an email with no history and most importantly, the order was shipping to a known fraudulent address.
Conclusion:
-There are many major differences between the NoFraud and Shopify fraud analysis
-NoFraud was able to increase your order approval rate on the transactions Shopify identified as fraud by 44%, more than the average, which is 15.6% (Full case study here: https://www.nofraud.com/shopify-case-study)
-With its reliance on advanced technology, NoFraud was able to identify fraud that Shopify missed
A line item report is in your inbox, highlighting the transactions where the fraud analysis is different, so you can easily review them.
NoFraud often performs such audits for online stores looking to determine the ROI on using a fraud solution like NoFraud. Should you question the ROI of using a solution like NoFraud, we are always happy to provide an analysis.
Just ask us and we'd be happy to show you the value that thousands of Shopify stores are enjoying every day, and that we just identified for you during the time you were using NoFraud.
The team at NoFraud has been extremely helpful in getting our site up and running with their app. They're very responsive and so far, everything has been seemless. We had a previous fraud prevention tool that required our team to review but NoFraud takes all the heavy lifting. Highly recommend!