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NoFraud is excellent at precisely identifying and rejecting the fraudulent orders. On top of that, staff members reply to enquiries very promptly.
Shoutout to Shoshanah, who takes initiative to fix loopholes and being very resourceful when liaising with other app providers.
Most importantly, the app has greatly reduced our chargeback rates.
I've tried other similar apps, but NoFraud is my favorite. It's very easy to use.
Very rarely do we get a false positive (where an order is real/no fake, and transaction identified as potentially fraudulent and needs add'l info from customer). But so far my favorite feature is the ability to white-list known repeat customers, reducing fees we pay.
Highly recommend. Super friendly and helpful, and the tool works seamlessly. Cynthia was perfect during our onboarding and after, which definitely made the difference.
NoFraud saved our business from fraudsters! Prior to integrating the NoFraud app in our Shopify store we were literally under siege in a losing battle with the fraudsters. We didn't know where to turn and nothing was working. We tried different levels of fraud protection from our merchant processor but that proved to be very problematic because a lot of valid charges would end up getting declined and that was costing us sales. I was at my wits end with no idea what to do to stop the slimy fraudsters from running their scams.
A colleague recommended NoFraud to me and I can honestly say that it saved our online shop from disaster. The integration was super easy and we were up and running in about 15 minutes. We caught fraudulent orders within our first hour and within a couple weeks our fraud problem was a distant memory. NO JOKE!! I am not just saying that and I am NOT making that up.
I can’t say enough about how well this app works. NoFraud has saved me countless hours in dealing with refunds, chargebacks and irate customers. Oh yea, the customers! How many innocent victims of fraudulent charges are being instantly saved from having to make that annoying and time consuming phone call to their bank or CC company to dispute a charge that they know wasn’t made by them … maybe HUNDREDS, THOUSANDS!! Honestly though this app is everything it promises and more!
THANK YOU NOFRAUD!! THIS APP IS TOPS IN MY BOOK!!!!
Great app. Saves me a lot of money over the last anti-fraud app I used, and I feel more secure with it.
Great app! Easy to use and the team is very helpful with the implementation. Has been a huge help as we have stopped all fraudulent activity in its tracks.
All the communication with the team and the account manager is fast and helpful and their system is super user-friendly. There is some room for improvement, a more detailed chargeback report would be great!
I've been using this app for about 3 years now. NoFraud saved me a lot of money specifically during the rise of credit card fraud. The customer service team is super friendly and helpful, the tech team is knowledgeable and patient. I highly recommend these guys to ALL Shopify stores!
The NoFraud team is incredible to work with, and always ready at the drop of a hat to help us leverage their fraud prevention product. Highly recommend!
NoFraud immediately started catching fraudulent orders that could've resulted in chargebacks and losses. Since installing their app, we have not had any issues with fraud and are continuing to add information to the settings in NoFraud to eliminate fraud altogether. Thank you!