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Update 12/2/21: The NoFraud team reached out to me quickly through multiple sources after seeing my post and provided timely follow-up service to ensure my issue was handled. Exceptional customer service is clearly a high priority for this company. I used the Get Support feature for help with our store over a week ago. I have not received a response, and can't find a contact number or direct email address for assistance.
Hi, thank you for your review. We are sorry that you had trouble getting a hold of us as we do everything we can to try and make it as easy for our clients and prospects to contact us by the method that they feel comfortable.
In the future, please feel free to email support@nofraud.com or visit our contact us page, www.nofraud.com/contact, where you can submit a web form or call us using the number listed. We have it clearly listed on our site as phone support is available during our business hours.
In the meantime, we have reached out to you through phone and email so if you have any questions please feel free to respond to those messages and we will get back to you as soon as possible.
Great app, helps with fraud prevention when you need it the most. Easy to use and great support from the NoFraud team.
NoFraud has been excellent in helping us manage fraud (particularly for international orders).
It has been excellent for us as we don't want waste time (and money) dealing with chargebacks.
I would also note that the customer service is exceptional and their team has really helped us.
This app has truly helped our warehouse filter out any fraudulent orders, as well as helped to alleviate any return/refund processing in the backend. It automatically scans the purchase location, credit card and IP address to discern the various ways the order is valid or invalid. We have a great success manager, Lisa W. who has always been super helpful and responsive along the setup process.
Excellent app, very simple to deal with. I have used it in recent months and have not had any problems. I recommend.
I like it for peace of mind that fraudulent activities are screened out, reducing the level of risk for our store.
Have had this service now for a short while and I have noticed a significant difference. This is probably by far the best service to use for credit card fraud protection. I signed up with Signifyd a while back which was proven to be a complete joke, and absolutely useless. Nofraud goes far and beyond to protect you from fraudsters. I wish I had found them much sooner.
5 stars across the board! We switched a year ago from Signifyd to NoFraud and not only did my approval rate increase drastically but pricing was also a lot more competitive. The integration is seamless and literally worked out of the box with zero changes to our current workflow. The team at NoFraud including Shoshanah, Yehudah, Blumi, Viktoriia, Irina, Zahraa, Louis, Rachel are all amazing to work with and are super quick to respond to my inquires. Couldn't be happier with the solution and support. I highly recommend NoFraud to all Shopify stores!
This app changed everything for us. We used to be fraught with fraud, getting chargebacks left and right, but since we started working with the NoFraud team, we've yet to encounter one, while accepting MORE orders. They accept orders other apps would've failed, knowing how better to research the customer and ascertain if they're fraudulent or not. They've saved us a ton of money, they're very competitively-priced within the industry, and by far and away the best fraud protection service out there. Don't think twice.
This app is a lifesaver. especially in niches where the average order size is large(Ours is around $160). On the first month, the app already covered 4 months ahead.
Customer support team are actually supporting and they're all very nice and effective.
Thanks!