NoFraud Fraud Protection

We've been long-time users of NoFraud and have generally been pleased with their services. Recently, we've observed some delays in support response times, which gave us a moment's pause. However, after communicating with their team, it seems that they are aware of the issue and have plans to improve their helpdesk system. We're optimistic that these changes will enhance our future interactions with them. Looking forward to a return to the quick and efficient support we've come to expect.

Update 12/2/21: The NoFraud team reached out to me quickly through multiple sources after seeing my post and provided timely follow-up service to ensure my issue was handled. Exceptional customer service is clearly a high priority for this company. I used the Get Support feature for help with our store over a week ago. I have not received a response, and can't find a contact number or direct email address for assistance.

I'm one of their earlier customers. I made the switch to nofraud because of their better % pricing of chargeback insurance compared to their competitors, but they no longer offer this to me (due to my high $ amount transactions...I guess even for them it is too much risk and won't be profitable). So, I'm currently not paying for chargeback insurance because they either don't offer it to me anymore or because it is too expensive in my opinion (I forget, haven't looked at their policies in awhile), but we're on their "per transaction fee" model in which they just give me their recommendation of if they would recommend proceeding with the order. I like that they have some code that I put on my website for customer's to read me a unique number that basically informs nofraud of the customer's IP address (so they can use this as evidence of the customer's location when they are placing a phone order...so nofraud can replace my or my employee's IP address who are entering the order with the person's IP address who is placing the order).

Was great while it lasted, but then it stopped working - we are getting amazing support, and hope to get it running again soon.

So far we like the app. We are not generating enough to pay 250 a month. but when we hit a certain mark per month we will upgrade our service.

The team at NoFraud has been extremely helpful in getting our site up and running with their app. They're very responsive and so far, everything has been seemless. We had a previous fraud prevention tool that required our team to review but NoFraud takes all the heavy lifting. Highly recommend!

Seems to be good. Though I find this part a bit misleading... The first listing under their FEATURES: "*Chargeback Protection: Should a fraud chargeback occur on an order NoFraud passed, NoFraud will reimburse you for the full chargeback amount. Minimum volume required for Chargeback Protection eligibility." This is only true if you have transactions over $50,000 per month (I assume this is USD?) & pay their fees, which is not transparent. Not so cool.