Okendo: Reviews & Loyalty

Okendo: Reviews & Loyalty

レビュー (1,109)

総合評価
4.9
評価レベルごとの件数
  • 評価の96%は5つ星です
  • 評価の1%は4つ星です
  • 評価の1%は3つ星です
  • 評価の0%は2つ星です
  • 評価の1%は1つ星です
2024年11月22日

Amazing Team! Love that they have an annual check in and super easy interface!

Somme Institute
アメリカ合衆国
アプリの使用期間:約2年
2024年10月22日

Okendo has been a game changer for us! It's super easy to use, and the reviews have boosted customer trust and engagement. The customization options are spot on for our brand.

Amanda C has been incredible—she's responsive, helpful, and went above and beyond to make sure everything was perfect. Highly recommend this app!

Everyday California
アメリカ合衆国
アプリの使用期間:1年以上
2025年2月27日

Very good app, design features and functionality is impressive. Customer support is what keeps me around - Juan especially was awesome recently helping me fix an issue on my site (not directly related to the app) and providing insight into how I would be best setting up my product listings in correspondence to what I needed to achieve with reviews. Thanks guys, 5-stars.

Airze
オーストラリア
アプリの使用期間:約2時間
2024年10月28日

We switched to Okendo to manage customer reviews a few months ago and have already noticed positive impact in the volume of reviews in addition to ease of managing reviews. Their tools and team are excellent and provide thoughtful insights for optimizing the experience for their customers and our customers. Thanks, Okendo!

needed.
アメリカ合衆国
アプリの使用期間:7ヶ月
2024年10月21日

Okendo is by far the best review app, I can't believe their staff actually helps you optimize your program setups and makes recommendations. Thank you Laura for being so awesome.

After9
カナダ
アプリの使用期間:2年弱
2024年11月3日

Paulo was incredible to help me late at night set up home page with carousel reviews!

GreenCloud Apparel
アメリカ合衆国
アプリの使用期間:約3年
2024年11月14日

The customer support team, specifically Juan, was quick to respond and resolve our issue.

VITALITY
カナダ
アプリの使用期間:約3年
2024年12月19日

Juan was very helpful - we are very happy with Okendo

Vandy Crisps
アメリカ合衆国
アプリの使用期間:5ヶ月
2024年11月20日

I wrote this review a few days ago and then hit delete. I figured I'd give Okendo the benefit of the doubt... Nothing has changed. This review is a reality based on my ongoing experience with Okendo.

Onboarding with Okendo has been less than stellar. A process that I was told would be prioritized by the sales team has taken significantly longer than expected. There have been long delays and bugginess found in the platform that we've had challenges overcoming... The biggest hurdle working with Okendo is their responsiveness. Tickets are not handled in a timely manner. Emails are not responded to in a timely manner. I've had two onboarding reps and have seen the same lack of response from both.

Okendo is the highest priced app that does what they do. You would expect them to back it with a high level of service and care. I haven't seen it.

At this point I would not recommend anyone else go through the pain that I've gone through. It has not been a good experience. Sadly, we're in too deep and it would be challenging to pull out at this juncture a week before Black Friday.

PilotMall.com
アメリカ合衆国
アプリの使用期間:約1ヶ月
2024年10月31日

Awesome support. Helped me out with a problem I spent hours on to sort out. Made my day!

Lek och Lär
スウェーデン
アプリの使用期間:3ヶ月