Okendo: Product Reviews & UGC

What is Okendo?

Okendo is a customer marketing platform and an Official Google Reviews partner that offers all the tools brands need to capture and showcase high-impact social proof such as product ratings & reviews, customer photos/videos and Q&A.

Who uses Okendo?

High-growth consumer brands such as Netflix, SKIMS, Fanjoy, Dashing Diva, Bite and Apt2b trust Okendo to power their customer review programs.

What are the results?

1. Tons of reviews & UGC: Okendo has a mobile-first approach to review capture that maximises content generation.
2. High impact reviews: Reviews with customer profiles, attribute ratings and photos/videos help maximize shopper engagement.
3. Increased trust: Establish brand credibility and product confidence.
4. More sales: Shoppers that interact with reviews are consistently proven to have higher conversion rates and average order values.
5. Better customer experiences: Integrated with support, loyalty and marketing systems.

What are the top features?

1. Review request emails: Configurable sending triggers to send automated request emails at the perfect time.
2. Customer photos/video reviews: Let customers visually showcase their experiences by adding photos and videos to their reviews.
3. Review displays: Extensive range of widgets to showcase customer-generated content at strategic locations through the buying journey.
4. Marketing tools: Push review content to Google Search, Google Shopping, Facebook and Instagram to drive qualified shopper traffic.
5. Analytics & insights: Email performance analytics, sentiment analysis, natural language processing and review performance dashboards.

How customizable is it?

All customer-facing aspects can be customized to ensure brand alignment including:

1. Review display widgets
2. Review request emails
3. Review capture forms

What else should I know?

1. Customer Success - Our Customer Success team provides hands-on support and guidance for installing and using Okendo.
2. Fast Widgets - The Okendo display widgets are the fastest in the industry and are relentlessly optimized for onsite performance.
3. Headless Support - Okendo is compatible with all leading headless languages and frameworks.
4. Review Syndication - Okendo has partnered with various 3rd parties to enable review syndication to many of the world's largest big-box retailers.
5. API - Access to Okendo's suite of API's are available for merchants on the Advanced plan and above.