S: Estimated Delivery Date ETA

Hi,

Thank you for taking the time to share your feedback. We're sorry to hear about the confusion regarding our pricing plans. Allow us to clarify.

Our free plan is indeed available exclusively for Dev store users, as clearly stated in the app description of the pricing plan, listed on our app's listing on the Shopify market. We understand that this might not have been immediately apparent, and for that, we apologize for any inconvenience caused.

Regarding the 7-day trial period, it's crucial to emphasize that our app does not charge any fees during this trial period. Any charge that may appear is a result of Shopify's workflow, where confirmation for the selected pricing plan is required before entering the trial period. It's important to note that this charge does not mean you need to pay for the app to access the trial time; rather, it's a procedural step within Shopify's system. We strive to provide a transparent and user-friendly experience, ensuring that our customers can explore our services risk-free before making any commitments.

We're constantly working to improve our communication and make our pricing structure as clear as possible to avoid any confusion in the future. Your feedback is invaluable in this process, and we appreciate you bringing this matter to our attention.

If you have any further questions or concerns, please don't hesitate to reach out to our support team through live chat support or our email at support@omegatheme. We're here to assist you in any way we can.

Thank you for your understanding.