Recenze (5 968)

Celkové hodnocení
4,7
Počty podle úrovně hodnocení
  • 90 % hodnocení s 5 hvězdami
  • 5 % hodnocení s 4 hvězdami
  • 1 % hodnocení s 3 hvězdami
  • 1 % hodnocení s 2 hvězdami
  • 4 % hodnocení s 1 hvězdami
2. září 2024

Omnisend is making sales from day 1 and their support was very quick and helpful.

Unison Goodies
Rumunsko
Doba používání aplikace: 25 dny
Vývojář Omnisend odpověděl 9. září 2024

Hello there,

Thank you for your review! We're delighted to hear that Omnisend has been effective in driving sales from day one and that you found our support quick and helpful. We're here to ensure your continued success, so if you have any more questions or need further assistance, please don't hesitate to reach out.

We appreciate your feedback and are excited to keep supporting your business growth!

30. září 2024

great support and basic to use

The Sweat Shop
Jihoafrická republika
Doba používání aplikace: 9 měsíci
Vývojář Omnisend odpověděl 2. říjen 2024

Thanks so much for your feedback! 😊 We’re happy to hear you’re enjoying our support and finding the platform easy to use. If you need anything, we’re always here to help!

30. září 2024

Saleh helped me during 1hour, I finally solved my problem thanks to him.

WaveFresher
Austrálie
Doba používání aplikace: 15 dny
Vývojář Omnisend odpověděl 2. říjen 2024

Thank you for sharing! 😊 We’re so glad to hear Saleh was able to help you out. Honestly, we’re starting to think we might need to clone him! 😄 If you need anything else, we’re always here for you!

2. srpen 2024

This app was good, untill they started deceiving their customers.
At first, the payment was based on how many emails and sms messages can you send, now they are doing some tricky way to take money from you, and they are charging on the amount of subscribers you have.

We have just 600 active subscribers, and they are charging us like we have 3000 +.

HIGHLY AVOID THIS APP!!!

KIDZNBABY
Bulharsko
Doba používání aplikace: 8 měsíci
Vývojář Omnisend odpověděl 6. srpen 2024

Hello there,

Thank you for sharing your feedback. We apologize for any confusion and frustration you’ve experienced regarding our pricing structure.

Our billing system is designed to be transparent and fair, charging based on the number of subscribers and non-subscribers in your audience.

A senior agent has already reached out to address your concerns and provide clarification. Please respond to their email so we can assist you further and resolve any issues.

We appreciate your patience and understanding as we work to improve your experience with our service.

9. červenec 2024

The interface is perhaps not the most intuitive, but once you get accustomed to the layout and features it proves to be an excellent platform for email marketing.

In summary, while Omnisend may initially appear challenging to navigate, its extensive features and capabilities make it a worthwhile investment for anyone serious about enhancing their email marketing efforts.

Galactrip Couture
Spojené království
Doba používání aplikace: 6 měsíci
Vývojář Omnisend odpověděl 11. červenec 2024

Hello there,

Thank you for your review! We appreciate your feedback on the interface. We're glad to hear that you find Omnisend to be an excellent platform for email marketing.

If you need any assistance or have further questions, please don't hesitate to reach out. We're here to help!

14. říjen 2024

I'm so glad Ominsend was suggested to me by another merchant. E-mail marketing has always seemed daunting and overwhelming, I didn't know how to begin or where I could get help. Omnisend has been brilliant, I hope to get enough subscribers to move up to a paid plan and make good use of all features available. I wouldn't hesitate.

homegrowntotesandnotes
Spojené království
Doba používání aplikace: Asi 6 hodinami
Vývojář Omnisend odpověděl 16. říjen 2024

Thank you for the fantastic feedback! 🌟 We’re thrilled to hear that Omnisend has made your email marketing journey feel less like climbing Mount Everest and more like a walk in the park! It’s great to see your enthusiasm for growing your subscriber list - we’re here to support you every step of the way! If you ever need assistance or tips on maximizing those features, don’t hesitate to reach out. Keep up the great work!

1. srpen 2024

Always amazing service and a great platform

Mrs Edgar
Austrálie
Doba používání aplikace: Více než 3 roky
Vývojář Omnisend odpověděl 6. srpen 2024

Hello there,

Thank you for your review! We're thrilled to hear that you consistently experience amazing service and enjoy using our platform. We appreciate your feedback and are here to continue providing great support and functionality.

If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!

26. září 2024

perfect tool and just great online service

Lady Sens
Francie
Doba používání aplikace: 25 dny
Vývojář Omnisend odpověděl 30. září 2024

Thanks so much for the kind words! We’re thrilled you’re loving the tool and our service. If you ever need anything, just give us a shout!

15. září 2024

"In four months, the monthly fee increased from 20 USD to 100 USD. Why are the charges getting higher and higher? No detailed fee breakdown has been provided, nor has any explanation been given as to why the charges keep increasing.

Some Mugs
Hongkong – ZAO Číny
Doba používání aplikace: 7 měsíci
Vývojář Omnisend odpověděl 18. září 2024

Thank you for taking the time to share your feedback. We understand your concerns, and I want to let you know that our senior customer support specialist has already reached out to you via email with a detailed breakdown of your charges and an explanation of the pricing increase.

To provide a more general overview, our billing system works based on the size of your audience. Each billing cycle, we calculate the number of subscribers and non-subscribers you have, which places you in a specific pricing tier. As your contact list grows, this requires more email credits, which is reflected in your subscription cost.

It’s actually a good sign for your business that your contact base has increased, but we understand that rising costs can be concerning. If you’d like to reduce your fee, we recommend cleaning your list by removing inactive or old contacts who aren’t engaging with your emails. Segmenting your audience can help lower costs, and you can follow these instructions to do so: https://support.omnisend.com/en/articles/1061868-segmenting-inactive-contacts.

We hope this helps clarify the situation, and if you have any further questions, feel free to reply to the email we've sent to you. We will be happy to further clarify any concerns you might have. We’re here to help ensure that you’re getting the best value from our service.

20. červenec 2024

trash app, i will be switching to klavyio or something else. I currently have this for 3 stores but today was the breaking point. They always require some type of domain email verification and their support is garbage. Claim to reply in under 10 minutes but don't. DO NOT OVER PAY FOR THIS email provider, they are terrible.

Kreative Living
Spojené státy
Doba používání aplikace: Téměř 6 roky
Vývojář Omnisend odpověděl 6. srpen 2024

Hello there,

Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience you’ve experienced with our service. We understand how critical timely support and reliable functionality are for your business.

The domain verification issue you’re encountering is related to having multiple SPF records on your end. To resolve this, please merge the records into one and delete the extras, as our agents have advised. A senior agent has already reached out to you to address your request and provide further assistance.

We strive to respond as quickly as possible and regret that we did not meet your expectations in this instance. We are committed to resolving this matter and improving your experience with our service. If you need any additional help, please respond to the email from our senior agent.

Thank you for your understanding and patience.