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Intuitive enough and plenty of instruction if needed. A plentitude of features that cann drive real results. Wish we had signed up sooner. Ideal for the smaller, upscaling business without becoming overwhelming (like Klavyio).
Thanks for sharing this! We built Omnisend to be powerful without the overwhelm, especially as businesses scale. It's great to hear the features are driving real results for you and that the balance feels right. Glad you're with us now!
Haven't been here all too long, but have never had an issue. And when I had a question, they responded right away and were very helpful. Would recommend to anyone just starting out, it's easy to use, very aesthetic, and super good for keeping an eye on analytics!
Love hearing this! We designed Omnisend to be intuitive and easy to navigate, especially when you're just getting started. It's great knowing our support team was there when you needed them and that you're finding value in the analytics. Excited to support you as you keep growing!
c'est une folie d'harceler les gens par appel, sms et plusieurs mails juste parce qu'on supprime votre application. ça ne donne pas du tout envie de revenir !
easy to use and created a discount campaign for our shop in seconds
Seconds to launch a discount campaign is a win we love to hear about. Thanks for sharing, and hope it's bringing in exactly the results you were after!
Omnisend is brilliant - so user friendly, easy to use and if any problems their customer service is so quick and sorts out the problems immediately! This Email marketing platform has been a game changer for my Shopify store
This really means a lot, thank you! User-friendliness is something we care deeply about, and fast, effective support is a big part of that promise. Knowing Omnisend's AI marketing tools have been a game changer for your Shopify store is exactly the result we work toward.
Thiago helped me with my specific situation. I consider myself tech friendly but Omnisend can be quite intimidating with all its features. Thiago broke down exactly what I needed and I succeeded. I hope this shows whoever that Thiago is a great tech/rep
Very helpful support team. Also really easy to setup the workflows
Getting workflows up and running quickly is a big deal, and it's great our support team made the experience even better! You're in a strong spot to start seeing real results. We've got your back along the way.
Platform looks promising but its a mess so far... They are charging us 10K more contacts then Klaviyo was. Support is not helpful and super slow to respond. Very bad experience so far.
Thank you for sharing your feedback. We're sorry your onboarding experience didn't start the way it should have.
After reviewing your account, we found the contact count difference came from how the Klaviyo migration worked. The Klaviyo Data Import Tool brought over all contacts, including those with "never subscribed" status in Klaviyo. In Omnisend, those become non-subscribers, and since they're eligible to receive transactional and behavioral automations, they count toward your billable total. That's why the number looked significantly higher compared to what Klaviyo was charging.
We're glad our team was able to clear this up and move your account to a fixed tier based on your actual subscriber count, which should feel much more in line with what you were expecting.
We genuinely want to make sure you get the most out of Omnisend, and we're just one message away whenever you need us.
Johnny in customer service was fantastic at helping me. :) Great app
Really happy our support team made a great impression alongside the platform itself. Knowing both are hitting the mark is exactly what we're here for.
Generally easy to use / mostly intuitive. Like all apps, there are some limitations. Customer service is usually relatively fast, which is appreciated when challenges arise. Most recent round of support was with Isabelle and she helped me solve things pretty fast.
Fast support when you need it most really does make a difference, so glad that came through for you! Easy to use day-to-day and reliable help when challenges pop up - that's the experience we aim for. Thanks for the honest feedback. Four stars is a great start - we're committed to closing that gap and earning your full confidence.
