Omnisend Email Marketing & SMS , Počet recenzí: 5 683
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Quick support
Their automations don't work, and customer support is awful. I sent them a screenshot of their own app (the flow creation section), clear and precise and they said it's not part of their app but a screenshot of Shopify. After sending them the link they admitted it was their app. The customer support haven't even used the app themselves obviously.
Deleted and Installed the app twice, and tested a simple abandoned cart recovery automation multiple times and it doesn't work. Customer support is little to no help. Only a waste of time.
Their email editor is also broken. You have to refresh it every minute because it stops responding and gets stuck. Wasting lots of hours when making an automation flow.
We are moving to a better marketing app. Think twice before spending hours creating automations and flows that won't work.
Hello there!
Thank you for sharing your experience. We sincerely apologize for the inconvenience you've encountered with our platform and customer support.
At Omnisend, we are actively working to address any issues our customers raise, and your case is no exception! Your feedback is invaluable, and we're committed to enhancing our services.
To address your concerns directly, our support representative has reached out to you. We appreciate your patience and the opportunity to assist you in resolving these matters.
Great App!
This has really helped boosting my marketing campaigns.
Beran from support was very friendly and professional.
Beran was very responsive, he always responds in less than 30 minutes and ensures that your problem is resolved as quickly as possible and that you do not need anything else.
I am very satisfied with the omnisend support! Thank you Beran !
Very good experience with Kayque! Professional and fast, I've received all the answers needed to my questions. Thank you!
I am very grateful to Beran, a customer service representative of Omnisend. I asked a relatively complicated question about segment creation, and he helped me solve the problem very patiently. Thank you so much ! Beran
I love this app and the wonderful service. The most attractive function is the Live View activities, I can analyze the customers' data easily.
Hello there,
Thank you for your positive feedback! We're glad you're enjoying our app and finding value in its features.
If you ever need assistance or have any questions, don't hesitate to reach out. We're here to help!
Superb experience with the entire Omnisend platform! Everyone on the customer service team is so helpful and issues are resolved quickly.
Hello there,
We're thrilled to hear that you had a superb experience with Omnisend! Our customer service team is dedicated to providing helpful assistance, and we're delighted to know that your issues were resolved quickly. Thank you for your kind words and for choosing Omnisend!
If you need anything else, you know where to find us.
HORRIBLE!!!! HORRIBLE!!!! All about this app!!!!!!!
I spent over $150 on email services, only to have my first campaign canceled due to high bounced emails. I wasted 2 hours in a chat with support, waiting 10-15 minutes between responses!!!!! Eventually, they suggested I pay EXTRA to clean my email list, which I did. Yet, the campaign was paused AGAIN due to high bounced emails. The customer support is abysmal. DO NOT BUY from them!
Hello there, and thank you for taking the time to leave a review!
We're truly sorry to hear about your disappointing experience with our services. Upon reviewing your account and the circumstances surrounding your campaign, it appears that in addition to the high bounce rate of your contacts, the spam rate has also exceeded the tolerated rate, which is 0.1%.
While the cleaning list feature helped filter out risky contacts that could bounce, the spam rate could only be addressed by unsubscribing lapsed email subscribers. This was the second step of the solution provided by our team to ensure a clean list that doesn't harm your sending reputation. To facilitate this process for you, we have created a segment in your account specifically for lapsed email subscribers. You simply need to access it and unsubscribe all contacts within it. Once you've completed this step, we will be more than happy to restore your sending ability.
Our senior support representative has reached out to you with additional information on this matter. Please respond to them in the chat to get your account unpaused.
We appreciate your understanding and thank you for bringing these concerns to our attention. Should you have any further questions or require assistance in the future, please don't hesitate to reach out!
We had to verify our domains in the app. my developer did that and passed the ownership back to me. For over a week now I try to get back the ownerhip, set up payment and send emails.
The team from omnisend does not only not read the former chat, but still brings me back to the same problems we could not solve from our side.
-I can not add myself in primary store setting with my email as admin, so I can not, pay, ergo no emails in our campaigns for over a week..
I did also send the store ID where we have the problem with, but hey, the log in into the other store (different ID ) and tell me there is no issue.
Best is the question to change my shopify store email so its matching the email I would use in their system as admin or owner!!
Sure.
Customer service is slow, does not solve problems and is not willing to give a discount or any reach out for creating the problems and not following up correctly.
I don´t switch to mailchimp because I have omnisend also on another shop.
Stay away if you are into customer service and fast help and depend on your mailer.
Hello there! We appreciate your detailed feedback regarding your experience with Omnisend!
We understand the importance of swift and effective customer support and regret any inconvenience caused by the delays and difficulties you've faced. While reviewing the conversation, we noticed that our Support Team attempted to get back to you as fast as possible, providing multiple follow-ups to ensure your conversation isn't forgotten. We recognize that the entire resolution process took longer than expected, and we're committed to addressing any issues to improve our services.
Regarding your concern about the ownership transfer and Shopify admin email, we want to highlight that a critical security measure is in place. This process is designed to ensure the secure transfer of ownership to the rightful owner. While we understand that it may cause inconveniences, it is necessary to employ a sufficient level of security to safeguard your account and data.
We are also glad to hear that our Support team eventually assisted you with the ownership transfer and an upgrade. However, we recognize that the process took longer than expected. We will review and improve our procedures to prevent similar issues in the future.
If you have any questions or need any assistance, do not hesitate to contact our Support Team. We are available 24/7 and can be reached via In-app chat or email at support@omnisend.com.
Have a great day!