Omnisend Email Marketing & SMS

So far, so good! We have only used this app for one email campaign, but it was easy to use. Will update review if things go south.

Omnisend has one of the best and fastest customer support I have ever had. It works great and the UI/UX is simple and straightforward. You will love using and working with it. Not overloaded at all. However, in my opinion, the team/devs should have more of an eye on the multi-language capabilities that Shopify markets offer. Transactional emails and most of the automations, apart from the abundant product automation, can only use the store's default language. This messes up the whole customer experience for international customers. Should be fixed soon please!

Excellent and responsive customer service. I find it a little complex to build segments and to make sure all our sign-ups are falling into the correct list, but Luiz and his colleagues are very responsive and helped me figure it out. We have been using the app for over a year now and any time there is a question, they are very quick to help. 4 stars because nothing is perfect and things can always be improved, but their customer service is 5 star.

Wouldn't be without it. Prefer it over Mailchimp. Would give 5 stars if staff could understand not all stores are the same and would support accordingly.

i'm still trying to figure out how to use this

We're still figuring things out, but so far so good! The interface is similar to MailChimp so the transition has been seamless thus far.

I always liked omnisend due to the easy interface, but their prices have gone up and the analytics are lacking compared to other platforms. However, their customer service is faaaar superior than their biggest competitors and it's very very hard to leave a service that is so willing to help you with the smallest issues.

I'm enjoying the app for our store. It's easy to use and great how you can load it straight off your website, that save huge amounts of time. I just wish I could crop the pictures so I can make them look bigger in the email.

Support team went above and beyond the call of duty. They were professional + extremely helpful!!!!!

I like how the support team does their best to answer questions. Bassma & Baarath were a great help. Keep it up with the customer service!