Omnisend Email Marketing & SMS

In one word described as perfect. easy and good app to do email marketing.

Xenia dealt with my problem. Poor customer service, rude and unhelpful. Problem unsolved and left out of pocket.

When importing subscribers, customers and contacts from my business who have actually signed up on the website or bought products, omnisend automatically sets around half of them as "non-subscribed" - therefore half of my subscribers will never see any of the emails sent out. Not a very good system as there is no manual override or way for you to set them back to subscribed by yourself.

However, after this happening I have been in contact with customer support, who was very quick, friendly and helpful - who has reinstated my subscribers. Still - this step should not really be necessary if the system did not have this strange issue.

Be very aware of this flaw in the app and that you will have to contact customer service and at their discretion have them set your subscribers from non subscribed back to the correct subscribed status.

Will be testing the app more to see if it fulfills our needs as an email marketing system after a rocky start to using it.

UPDATE : After having even more problems loading up lists which I have already paid to be cleaned, the system automatically stops campaigns from running. The support screenshot guides which show how to remove inactive emails are completely wrong and out of date as the company has updated their system but not the screenshots, so all fields are different and impossible to follow the guide. I have been sent this wrong guide now about 3 or 4 times by various support staff.

So far omisend, although has a fairly nice interface, is a complete headache and waste of time using in practice compared to other email marketing systems.

UPDATE : Omnisend after a year of me using it decided to increase the price to a ridiculous amount, maybe 10 times what i was paying, so i cancelled it. The app is nice idea but please not the severe flaws as above and now the stupid pricing makes it way overpriced and not a feasible option to use. Sort it out guys...

Has helped tremendously, no need to create marketing lists anymore!

Easy to use. Great features. Easy transition from another provider. Looks professional. Look forward to using it more!

Great so far. Customer service (Tiana) was super helpful. Look forward to working with it more for our campaigns.

I really enjoyed using this app, mainly for the "abandoned cart email" feature. it was so easy to design a beautiful looking email, now my trial has expired I would love to renew.

Easy enough to use. I like that it meets Canadian permission rules.

For now, i absolutely need this app. exactly what i have been looking for. i recommend!!

Updated Review----
Much improved. Seems a lot more stable now.

Earlier review----
Good when it works.

Unfortunately though, have to agree with the review by Sydney Vapor Premium E-Juice. When the server is up, it works great, problem is more often than it should be, it's down. This means whilst able to sign-in, it lags, can't edit or create email campaigns, which is the main purpose of this app. 502 Bad Gateway is the error message received.

Hopefully, this is problem will be rectified soon.

This could be a fantastic app because it pulls products from your store, more customization options would be nice though.