Omnisend Email Marketing & SMS

Brilliant just Brilliant works like a treat.

Easy to use and a great tool for any website

This app is probably one of the most sophisticated and innovative apps. It is amazing! Granted, you need to have some skills to go through the set-up process. No pain no gain! However, they have 24/7 customer support, and they are very responsive and reply pretty quickly. So far, my experience has been great. I highly recommend it.

We recently discovered when chatting to a customer that they didn't receive our latest SMS. Upon further checking, they didn't receive the last 9 SMS either, neither did most of our US customers. There was no notification of this within Omnisend, I had to check the customer record to see the SMS has failed. I guess it's in Omnisend's interest to keep the fees and not alert customers when their SMSs aren't delivered.

Checking in with customer service, so far the only explanation I've been given is that we haven't verified our number. This is despite a) 9 of the 10 failed messages were before the date verification was required, b) we have never hit the limit set by number verification.

Currently I keep getting the same answer from customer service whose only line seems to be to ask us to verify our number. I will keep pressing.

Further investigation has revealed most emails end up in the spam folder too. What are we paying for here? At this rate I'll be asking for a full refund!

Great functionality for email. We transferred from mailchimp. Especially that you can target people who added a product to cart instead only abandoned cart who left checkout (big gamechanger for revenue!)

We like the simplicity and emails you can setup. Went easy with almost no problems. We used it for 20 days now.
Also after the trial ends you dont get any notification that it ended.

Support answered quick, but gives basic responses which obviously didnt read our emails thoroughly before replying. We will try with Serge, but we think its very strange that a company focused on emailcollecting doesnt have to functionalty to give every ecommerce business the best changes to collect emails.

One very big BUT: We are very dissapointed with the forms to collect emails. For this pricing you expect the best of the best with lots of control. But its like a basic form with almost no functionality to adjust like:

1. When you offer free product for sign up or discount you cant add a automatic discount, like for the convenience of the customer.

2. You cant adjust the Spin to win wheel to your needs after they sign up. Only with discount coupons that are rendered by omnisend.

3. Very strange you cant decide what the browser will do when they signed up: so you cant put a website link where the customer will be transferred to. Only a VERY VERY BASIS ugly thank you form. Which you cant make nice or adjust. Very dissapointing.

3. Also no 3th party apps will help with this. The email will be synced with privy but will not connect with the history of the client what he or she did on our webshop. So that wont help. There are not many apps that work with Omnisend. You only see klaviyo or mailchimp support.

Because of this we wanted to delete it but we already made lots of emails and dont want to change again.
We always had a signup rate of 10% with the spin and win wheel and to win a free product. Worked great. Now its reduced to 5% because of very basic signup forms of Omnisend. And we cant use there wheel of fortune because it only work with discount coupons.

I explain why its so important for ecommerce:

When you give a customer who signs up a free product with a discount coupon the customer cant add another discount coupon. So normally after 3 days of not buying you want to get the customer over the edge with 10% extra discount but thats not possible.
So we made a workaround with a automatic-add-to-cart-product link. So the customer can still use another discount. Unfortunately you cant add this link to signup forms of omnisend.

I still so dissapointed and really cant understand why this is so basic stuff.

My advice to omnisend: take a look at other great signup forms partys how thats working and adjust to it or work together with them..

Fully have setup an email form and 7-email Welcome sequence (automated) in the app, and it legit is so user friendly and works smoothly. Anytime I've had questions, the team responds quickly. Salma helped me within 2 minutes of my question and solved it within another 2 minutes. Thanks for helping make me more money Omnisend!

I like this app, this is very useful!

Helped me alot, used different apps before but this one is one complete package

Sanya is really fervour and helpful. She is always there to help and so patient to answer every single one of my question.

Omnisend is incredibly user-friendly and the customer support is AMAZING! From the demo and the chat feature, I've had help all along the way of learning the platform. Luiz helped me most recently with the learning curve of setting up and understanding certain things.