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Omnisend is throwing in new AI slop boxes "Boost submit rate in minutes with Omnisend AI" that don't tell you want its going to do and only has a button to "apply changes". These windows are junking up the interface and have no way to dismiss or close them they are just there forever. I complained to customer service about them, followed up and then they said their so called "Product Team" is keeping them so I can't dismiss them as part of their Beta rollout. So basically they are forcing bad AI sloop at paying customers ... Omnisend costs an arm and a leg to suffer through their beta on something that clearly doesn't work or do anything. My goal is to hope their product manager bosses see this and corrects because talking to customer service doesn't help. This might be the push to move to Klaviyo honestly, they seem to be the Apple Computers of the space.
Thank you for taking the time to share your feedback and perspective. We're truly sorry to hear that these AI recommendation banners have been a source of frustration and disrupted your experience with the platform.
First, we want to address what happened: the banners appearing on your embedded forms was a bug. These AI recommendations should only appear on popup forms that support A/B testing, not on embedded forms. This issue has since been resolved, and the banners should no longer appear on embedded forms.
During our beta rollout, our focus was on building functionality that could help you and other customers collect more subscribers through data-driven recommendations. We understand that the way these banners appeared felt intrusive, and your feedback about wanting more control over what shows up in your workspace is clear.
Based on your request, we have removed all AI recommendations from your interface. If at any point you'd like to give them a try, we'll be more than happy to re-enable them for you.
Your feedback has been shared with our product team, and your experience matters to us. We appreciate your patience, and we'll continue working to ensure our product meets your expectations.
abandoné klaviyo y no me arrepiento para nada. Omnisend es muy completo y más fácil de utilizar. Con mejores tarifas. Y lo mejor! se ha convertido en mi segundo canal de ventas con mejores resultados!
¡Muchas gracias! It's great hearing that the switch has worked out so well for you. We built Omnisend to be both powerful and straightforward, with pricing that makes sense. And knowing it's become your second-best sales channel with strong results, that's exactly what we're here for. Excited to keep supporting your success!
The best platform EVER! I have been using Omnisend for a number fo years now and I have always been so impressed with the platform. When I have experienced a little issue (which has been probably once in this time I have been using the platform) they have been incredibly helpful in getting it resolved for me. Thank you Omnisend, I can't tell you how much time you save me in building emails (because its so easy) and how much you have helped grow my business. Thank you!
This really means a lot, thank you! Knowing we've been a reliable part of your business for years and helped you save time while growing is exactly what we're here for. Thanks for trusting us year after year.
I’ve been using Omnisend for my Shopify store since mid-2023, scaling my business and upgrading my plans as we grew. Like any complex software, there are occasional technical hiccups or features you wish worked slightly differently, but what truly sets Omnisend apart is their phenomenal customer support.
Recently, I had some complex concerns regarding my account, UI, and some specific workflows. Instead of giving me generic copy-paste replies, the support team (huge shoutout to Mariia, Eduarda, Kayque, and Emna!) actually listened, escalated my case, and worked with me to find a solution that proved they genuinely value long-term, loyal customers.
The automations are powerful, the email builder does the job, but knowing there are real, empathetic humans behind the chat who care about your business makes all the difference. Highly recommended for any serious e-commerce brand that wants a partner, not just a tool.
Thank you for sticking with us through your growth journey since 2023! We'll make sure Mariia, Eduarda, Kayque, and Emna see your kind words. You're right that real support makes all the difference when you're scaling, and we're genuinely invested in seeing your store continue to succeed.
Their fast and knowledgeable customer service has made integrating their marketing a lot easier than other options. It's also great to have a free option to start with while growing a business that can later sustain the paid tiers it will need.
We're really glad our team could make the integration smoother for you! It's exactly why we built a free tier that grows with you, so you can focus on building your business now and scale when you're ready. Thanks for trusting us with your marketing.
Just a heads up — DO NOT USE THIS APP
They promote one price to download the app and another price to send texts/emails, which sounds fine… BUT they later charge $500/month to keep the app active and up to $1,200 to send texts/emails. That was not disclosed in the original pricing, so please be careful before committing! Their response is a lie FYI
Thank you for taking the time to share your experience and for flagging your concerns. We understand how frustrating it can feel when pricing doesn’t match your expectations, especially if it seems unclear at the start.
We want to clarify that Omnisend does not charge a flat mandatory $500 monthly fee just to keep an account active. Our pricing is based on the selected plan tier and usage, including contact count and optional add-ons such as SMS. From what we can see, you were using a plan subscription alongside additional SMS credits purchased separately. While this setup is available, it is not always the most cost-effective option, and we understand how this could lead to higher-than-expected charges if not optimized.
After reviewing your account, we found that your charges have remained consistent throughout your billing cycle, with no unexpected increases. That said, we genuinely want to help clarify any confusion and make sure your plan works for your business. Our support team has reached out to you directly to review your billing in detail and explore options to optimize your pricing setup based on your actual usage.
Haven't been here all too long, but have never had an issue. And when I had a question, they responded right away and were very helpful. Would recommend to anyone just starting out, it's easy to use, very aesthetic, and super good for keeping an eye on analytics!
Love hearing this! We designed Omnisend to be intuitive and easy to navigate, especially when you're just getting started. It's great knowing our support team was there when you needed them and that you're finding value in the analytics. Excited to support you as you keep growing!
Omnisend is very user-friendly, and their customer service is wonderful! I get human contact within a few minutes of requesting help and each time they have managed to resolve my issue quickly. I'm glad that I selected Omnisend after so much research online. If you're still looking for an email marketing app, I would highly recommend them to you! :)
This made our day, thank you! Our support team works hard to be there when you need them, and we're glad that's coming through. We built Omnisend to be straightforward and effective, so hearing that it's working well for your business means a lot. Thanks for the recommendation, and we're here whenever you need us!
Pricing is a Scam. They show one price here and on their website it is totally different. They tell me they bill based on the Amount of contacts not the Subscribers. I smell a RAT, stay away!!!!!!
Thank you for sharing your experience. We understand why seeing different prices on Shopify and our website would feel frustrating, and we’re sorry the pricing structure did not come across clearly.
The Shopify App Store shows our base starting price of $16 for the Standard plan, which applies to accounts with up to 500 contacts. Pricing scales based on the total number of contacts in your account, which is why you saw a different amount when viewing plans for your specific account audience size.
Our billing is based on billable contacts, which includes both subscribers and non-subscribers. Non-subscribers are contacts who can still receive valuable automated emails like abandoned cart reminders, order confirmations, and post-purchase follow-ups through our platform. We understand this model can feel unexpected, especially if you were anticipating billing based solely on subscribers, and we appreciate you sharing that feedback with us.
We're aware that the way pricing is displayed on Shopify has caused confusion, and our team is actively working on making this clearer. Your feedback is valuable to us, and we're grateful our support team had the opportunity to work with you directly to find a pricing solution that better fits your needs and business goals.
Just signed up a couple of months ago. The pricing is exactly what we expected it to be and there were no surprises (despite what some other reviews state). We came from another large provider and were treated like just one of 1000's of their customers. When problems started, we had nowhere to turn. We looked at 2-3 other, very large providers, but could not warrant spending nearly $1000 a month, so we turned to Omnisend.
Omnisend has some great features and some that do cost extra if you decide to add them. But, they have a GREAT feature where you do not pay per email, but rather per email that you CONTACT. That alone has really driven down our costs.
Overall, we have been happy, continue to learn and tweak the system and hope to keep using it for years to come.
Thanks for this! It's great to know the contact-based pricing is delivering the cost efficiency you needed. Switching from a large provider takes confidence, and we're here to make sure that decision keeps paying off as you refine and scale. Looking forward to being part of your success for years ahead.