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Tolle App mit sehr eleganten und "cleanen" Newslettern. Mehr Vorlagen würden wir uns wünschen, damit wir die Gestaltung nicht immer zur Gänze selbst machen müssten.
Recht rascher Support, das klappt wunderbar.
Nachtrag:
Diese App wurde von uns deinstalliert. Danach wurden wir mit Mails bombardiert, Antwort auf unsere Fragen kamen jedoch nie. Erst als wir uns dann hier gemeldet haben, hat sich endlich jemand bequemt. Man hat nie Mails von uns erhalten, obwohl wir alles nachweisen können.
Wir hatten auch wochenlang Probleme mit der Aktualisierung unsere Kundendaten.
Fazit: Eigentlich eine durchaus gute App. Aber der Support ist das Wichtigste. Wenn der nicht reibungslos klappt, dann wird es enttäuschend. Wir haben keine Zeit, wochenlang hin- und herzuschreiben oder auf Antworten zu warten. Schade.
Wir glauben, dass manchmal hier Leute beim Support arbeiten, die keine Ahnung haben oder vielleicht nicht wollen.
Hello there, and thank you for taking the time to leave a review!
We are always working on creating new templates for our customers to enjoy and use, please keep in mind if you have a template that you really like, you may always save this and tweak to your liking for future emails.
As for the emails received regarding account deletion, such are expected as once the app is uninstalled, we remind customers that their account can be deleted after if this is not installed back or after 6 months of inactivity.
Our team has assured that you no longer receive such communication, as we understand how frustrating this can be.
We greatly appreciate your understanding on the matter.
If you should need any kind of assistance, please feel free to reach out to support@omnisend.com, and our team will be more than happy to assist.
We wish you and your store nothing but the best.
Have a wonderful day!
Amazing App and the customer service is excellent... Very impressed by their team.
I was having trouble integrating a form as a full landing page and Kamilia, Yuliia and the Tech Team helped me out with that. The customer service is on point.
I've been using the free version so far, and I like the design options and the templates. The inclusion of products and coupons is easy, more so with the paid version where you can directly link to your product catalog. Reporting is detailed and gives you all the pertinent information, incl. opens and clicks by device; best reporting feature is the revenue generated from an email campaign.
whoever is planning to use this App, please dont!!!! they just keep charging you and taking your money but they DON'T DELIVER !!! i was charged 40$ for sms and when i finally wanted to use it for a campaign it is showing me 0$ balance and asking me to re charge again. Where did the $40 go??? apart from this whenever you send an email campaign, more then a 100 bounces!!! this is just unheard of!!!
Hello Mati,
Sorry if your experience was not good. We can see that the team is now working to resolve all issues. Your account is active; once you finish organizing your contact list, you will be able to continue using all the features again.
Customer success team
Just started using this app, clean interface and exceptionally incredible customer support. Matija was a tremendous help!
very effective in driving conversion, easy to use and superior technical support
I've used a few email managers over the years and always found them to be clunky, frustrating and counter intuitive. I'm no expert, which is part of the problem, so I didn't have high hopes for my first interaction with Soundest. However, I am delighted to say that I found it very easy, clear and satisfying to use. I've only started but I'm a fan.
I like how it sends out a re targeting email to all my abandoned cart customers. I've actually generate sales from that.
Love this app...really helped to increase our sales! I found it intuitive and easy to use....much more user friendly than MailChimp! Beautiful templates.