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Awesome, definitely worth giving a try!
I tried Omnisend out because of its high ratings and am more than impressed. UI is clean and intuitive with plenty of customization options without being clunky. Everything is clean and instructive.
I would like to see some formatting intelligently auto-filled though. Every campaign or email, having to reenter the email header with the same logo and reformat the social icons is a bit repetitive. It would be nice to enter this info once and have the templates auto-sync that info as default and then people can change them if need be for a single campaign/template.
Simply brilliant! I'm so impressed by this app! Easy to use with great results! Thank you!
So far i am loving the use of the app to help market and update my customers. I like the text features as well as the different templates to email.
Terrible experience with their bad service. They keep changing the agents when you have a question or issue with your account. And they are not trying to help or understanding your situation. I got a technical issue of sending email campaigns with all broken product images, they solved it after a couple of days without noticing me. I only found out myself. After talking to them, they did not explain what was happening and offered a 20% off discount to compensate. But the funny part is the 20% discount overwrote my existing 30% off discount applied on my account??? And nobody gives a good reason for it or was able to switch it back! Feeling so disappointed with the bad service and surprised by their way of dealing issue. Thinking of changing to another email marketing app.
Hello there, and thank you for taking the time to submit a review!
We apologize for not being able to get back to you sooner on the matter. Please keep in mind that even though we provide support 24/7, it can be difficult to have the same agent handle each request, thus as soon as the agent is no longer available, other agents step in and strive to tend to our customers as best as possible.
We understand how frustrating it can be to encounter such an issue, especially after investing time in creating your emails. Unfortunately such problem was encountered with Shopify but was addressed and tended to in a prompt manner.
As for the discount, your previous 30% off discount expired previously on September 2023 and between downgrading and upgrading your account such discounts tend to be automatically removed as discounts are tied to subscriptions and not accounts.
We see that our billing team re-added the previous discount you had upon reaching out to our team.
If you should need any further assistance, do not hesitate to reach out at support@omnisend.com, and our team will be more than happy to be of assistance.
Have a great day!
I love it. I can create many workflows and communicate better with my customers better and for longer periods of time
Very easy To use. Imports your customer and you are ready to go! Lay out for your campaing is easy To use. I did it with my phone
Very well-designed app with many helpful, easy to use features integrated.
I love this add on to shopify! I've tried many "recommended" addons.... IThis app is the first addon I tried that actually worked! Thank you for making an easy app to use.
I have used this app for a couple weeks now and it is super easy to use and has beautiful options for templates. The email campaigns have worked great so far!