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Honestly in have only started using omnisend for the past month or two now and being new to email marketing I had no clue what to do, but this has made it straight forward to grasp.
If your also struggling thankfully there are videos on YouTube with the omnisend channel that usually have step by step videos on different work flow email automation and other tips and tricks and also covering new updates or features the app may have updated/added. Also to be able to see the analytics in a sense of how many people opened your email weather this was a campaign and orders resulted from that email and to have it easily connected to shopify is amazing and one of the best parts about it. It makes being a small business owner so much easier especially if you are just starting out.
As I said I've not used it very long at all but for now i am defiantly going to continue to keep using them and i might update this review later on in the future if i feel like I have something else i need to add.
Welcome to Omnisend! It's great to hear the platform and resources made email marketing feel manageable right from the start. The Shopify connection keeps things simple so you can focus on results instead of setup. Looking forward to supporting you as you continue to scale!
Great app, I really like it! Thiago was there to answer my question quickly and I really appreciate it. I also like their webinars, they are very useful and fun.
The only thing that I would like to be added is sending SMS campaigns based on my subscriber's time zone instead of mine, and I hope this will be added in the near future.
We really appreciate this! Thiago and the team will be happy to know their support made a difference, and we're glad the webinars are hitting the mark for you. On the timezone SMS feature, we hear you, and our product team keeps track of requests like this as we plan what's next. Thanks for taking the time to share that with us, and we're excited to keep supporting your success!
i just wanted the plan you can see here on the app store, $16
/ month - EVERYTHING in Free plan, plus:
6,000 emails/month
instead, after installing the up. this plan dosen't exist, and they wanted to charge me 600$ / month!!! that is crazy
Thank you for taking the time to share your experience. We understand how disappointing it can be when the pricing you expected doesn’t align with what you see when reviewing available plan options.
To clarify, the $16 plan shown on the Shopify App Store is a starting price and applies to stores with up to 500 contacts, including 6,000 email sends to that audience. As the size of an account’s contact list increases, pricing adjusts automatically to the corresponding tier to support that audience size. (https://www.omnisend.com/pricing)
Omnisend pricing is based on the number of contacts rather than only the number of emails sent. Even if email volume is low, supporting a large audience still involves deliverability, compliance, and infrastructure costs, which is why we do not currently offer a purely pay-per-email model, though this feedback has been shared internally.
We recognize that this pricing structure can feel misleading when the audience-size limits are not immediately clear, and we appreciate you calling this out. Our team is actively reviewing how this information is presented to make expectations clearer upfront.
If you decide to review your options or need support at any point, our team is here for you.
I recently switched to Omnisend from a different platform and I've already noticed a huge improvement! The automations are so complete, the support has been really good and they have a very comprehensive library of resources and tutorials so you don't get lost. No complaints :)
So glad you're seeing improvements already! Strong automations make a real difference, and having solid support plus resources at your fingertips means you can move faster. Thanks for trusting us with the switch.
easy to use and the support is great
So glad to hear it! Easy to use and great support are two things we really care about getting right. Here to help whenever you need us.
great app - very helpful videos walking you through tasks - don't need experience with coding and get fabulous emails!
Thanks so much! We designed Omnisend so anyone can create professional emails without needing to code. It's great to hear the video guides are helping you get results quickly!
Very new to this, but my first campaign was very easy to create and worked in with Shopify very succinctly. Hopefully it goes well!
Appreciate you sharing this! When your first campaign comes together easily and syncs seamlessly with Shopify, you're set up to see real results. We're with you as you build this success.
Customer support was very quick, patient, and professional; they helped me resolve the domain verification issue.
Really appreciate you highlighting the team's work on this. Getting domain verification handled quickly keeps everything on track, and we're happy the team could make it smooth for you. Thanks for trusting us to help you through it!
I am loving Omnisend! As someone newly launching a product they have been so helpful and it has been so easy to use.
Thank you so much! Launching a product is exciting (and a lot of work), so we're thrilled we could make the marketing side simpler for you. Our team is here whenever you need us as you scale. Congrats on the launch!
Just started using Omnisend and I'm already a fan!
The setup was incredibly easy — I was up and running within minutes. And the Shopify integration? Seamless. A few clicks and everything was connected and ready to go. No complicated configurations, no frustration.
If you're looking for an email and SMS marketing platform that's efficient and actually easy to use, Omnisend is it. 5/5
Welcome to Omnisend! That kind of first impression is exactly what we aim for. Easy setup and a smooth Shopify connection means you can focus on what actually matters - sending campaigns that drive results. Really glad it landed that way for you, and that you're already seeing why so many ecommerce brands stick with Omnisend.
