Recensioni (2.843)
Restringi
-
In base alla valutazione
Kayque and the team were great to work with. Thank you!
Hello there,
Thank you for your feedback! We're thrilled to hear that Kayque and the team provided great support. We appreciate your gratitude and are here to continue assisting you whenever you need us. Thank you for choosing to work with us!
ABSOLUTELY, POSITIVELY, THE BEST EMAIL/SMS PLATFORM OUT THERE! KLAVIYO CAN SUCC IT!
The pricing at Omnisend is amazing, their 24-hr live support is stellar, and the deep, deep integration with Shopify is amazing. So happy to have found Omnisend. Klaviyo was literally burning our money and kept raising their prices, and provided worse and worse service.
I am so happy we made the switch. You will too!
Did you just become our favorite person? Yes. Yes, you did! 😄 We’re so thrilled you’re loving Omnisend and that the switch has been such a positive experience for you. Thanks for the amazing review, and if you ever need anything, our 24/7 support is always here for you!
Omnisend has been a great pal to all the stores I have created so far and also the ones I will create in the future.
It simply has all the features you would want to need, and the price is reasonably firm, unlike other competitors who might pump a little more for the same things.
One thing is for sure though, I'm really happy with the chat support, which always offers me good solutions to solve my problems, plus, is available at almost any time. A special mention to Didem who assisted me in my most recent case and who convinced me to write this positive review. Thank you :)
Hello there,
Thank you for your thoughtful review and for choosing Omnisend as your trusted partner across multiple stores! We're thrilled to hear that you find our platform comprehensive and reasonably priced compared to competitors. It's fantastic to know that our chat support has consistently provided you with effective solutions and that Didem's assistance was particularly notable in your recent experience. We appreciate your special mention and the positive feedback.
We're here to continue supporting your current and future stores whenever you need us. Thank you for your trust and support!
the best for email marketing, best customer service !
Wow, thank you for the kind words! 🎉 We love being your go-to for email marketing, and our customer service team is doing a happy dance right now! 💃 If you ever need anything, we’re always here to help!
Best customer support, great value email marketing app
Hello there,
Thank you for your review! We're thrilled to hear that you appreciate our customer support and find great value in our email marketing app. We're committed to providing the best service and features to support your success.
If you need any further assistance or have more questions, please don't hesitate to reach out. We're here to help!
Fast help with problems! Very good and fast support!
Thanks for the kind words! We’re glad we could sort things out for you in a flash!
Kayque was a great help and very patiently helping me. Im so grateful for the help. Thank you Kayque. THE BEST PERSON EVER
Hello there,
Thank you for your review! We're so pleased to hear that Kayque provided you with excellent and patient assistance. It's wonderful to know that his support made a significant difference for you. We'll be sure to pass along your kind words and appreciation to him.
If you need any more help or have further questions, please don't hesitate to reach out. We're here to continue providing great service!
Wouldn't refund me after 2 hours into the subscription and no functions were used. Customer service refuses to contact me.
Hello there,
Firstly, I apologize for any inconvenience you may have experienced. We genuinely value our customers and strive to provide the best possible service. I understand your frustration, and I want to clarify that your refund request was not ignored. Our team was actively working to find a workaround to increase your sending limit in the hopes of keeping you as one of our valued customers.
However, as per your request, I would like to inform you that a refund was issued on July 5. You should see the funds transferred to your bank account within 5 to 10 days.
If you have any further concerns or need additional assistance, please feel free to reach out to us.
Good Customer Service . So far so Good
We appreciate your feedback! Here’s to turning ‘so far so good’ into ‘always amazing’! 🤩
This is a scam company with fake pricing, and the monthly package fees will increase by themselves.
Thank you for taking the time to share your experience with us.
After investigating the issue, we noticed that you currently don’t have any active plans under your account, though it’s possible that one of your other brands may have an active subscription. We’ve reviewed the following stores: Ctronics, de.ctronics, uk.ctronics, and fr.xega - where reviews were posted, but we couldn’t locate the specific charge mentioned.
We’d like to better understand which pricing you are referring to, as we haven’t been able to identify such a change. Our senior support specialist has reached out to you directly to help identify which store has experienced the price increase and to locate the conversation where you requested a refund, as we were unable to find any record of it.
We want to reassure you that our pricing structure is fully transparent and adjusts based on the number of billable contacts in your account. As the number of contacts increases, the monthly fee adjusts accordingly. On the other hand, if the number of billable contacts decreases, so does the pricing. This flexibility ensures that the cost is directly aligned with your needs and the resources required.
We look forward to your reply and are committed to resolving this as soon as possible. Our customer support team is ready to assist you further and clarify the situation.