Recensioni (6.017)

Valutazione complessiva
4,7
Numero di recensioni per livello
  • Il 90% delle recensioni ha 5 stelle
  • Il 5% delle recensioni ha 4 stelle
  • Il 1% delle recensioni ha 3 stelle
  • Il 1% delle recensioni ha 2 stelle
  • Il 4% delle recensioni ha 1 stelle
1 agosto 2017

So easy and FAST!! WE LOVE IT!!!

Boutique Of Toi
Stati Uniti
Circa 2 mesi di utilizzo dell’app
23 gennaio 2019

Amazing customer service! easy to use website, does half the work for you!!! It is the best free thing!

fawss
Stati Uniti
Circa 2 mesi di utilizzo dell’app
23 marzo 2021

It seems good - but still have to use to see how it performs long term. Great functionalits and very user friendly

The Notable Muse
Regno Unito
Oltre 3 anni di utilizzo dell’app
10 settembre 2023

The Omnisend team have been super helpful in assisting me set up my email marketing. Their response is very quick too. Thank you to all the staff who have helped me so far!

Franki and Cove
Australia
Circa 2 mesi di utilizzo dell’app
8 settembre 2018

So far so good. The setup is super easy and the customer support is excellent. Only thing I'm concerned about is the pricing since my shop is new and I'm still building a customer base. Other than that this app is awesome!

Divine Aura Boutique
Stati Uniti
Circa 2 mesi di utilizzo dell’app
19 novembre 2019

Super intuitive. Learned email sequencing easily and got two out today! Super glad Shopify makes selling easy.

The Sacred Alchemist
Stati Uniti
Circa 2 mesi di utilizzo dell’app
8 gennaio 2020

I recently went over from Mailchimp to Omnisend and I must be honest IT'S MUCH BETTER than Mailchimp. What makes Omnisend better is that there is support. I know the feel is the same as Mailchimp but the fact that there is support helps a lot. I have also noticed some functions that Mailchimp does not have.

Webrand
Sudafrica
Circa 2 mesi di utilizzo dell’app
3 luglio 2018

Great app! Really easy and simple to use!

Ecklecticfashionboutique
Canada
Circa 2 mesi di utilizzo dell’app
30 novembre 2018

Very intuitive app. Nearly 100% makes the desktop site unnecessary. From top to bottom, very good app

MeantWell
Stati Uniti
Circa 2 mesi di utilizzo dell’app
Data modifica: 16 settembre 2022

Support staff are completely incompetent and unhelpful, it's impossible to speak to anyone from management or anyone with authority. Very expensive app with very cheap customer service. The app itself has bugs and there are 100% better and more reliable alternatives available. We had multiple email automation set up for many years with Omnisend, and we have been a loyal customer since 2018, with a premium subscription. All of a sudden, without any changes on our end, the automated emails completely stopped working. Thousands of emails with important information for customers literally just didn't send. We received no warning and no notification of this error. We had no idea there was a problem until one of our customers notified us that they didn't receive the email they were expecting. It turns out the app had not sent an email in 3 months! (The app charges us $240 a month). I escalated this issue with Omnisend and made it clear that I would like them to fix the problem, but I SPECIFICALLY said: "Make sure you don't accidentally send out thousands of emails from our account to customers who purchased 3 months ago, that will cause us a world of problems and confusion to our thousands of customers." 24hrs later, we start receiving hundreds of emails from customers complaining that they just received an email from us about the order they placed 3 months ago! We now need to extend the working hours of our staff to accommodate the influx of complaints we are receiving due to an error directly made by Omnisend. Omnisend doesn't seem to give a sh#t! They have made no apology for this mistake, they have not offered any refund for the 3 months of service they charge but we didn't receive, they have not offered anything and they have taken zero responsibility for their fault. What they did instead is try to blame me for the error and advice me on how I can avoid accidentally sending thousands of incorrect emails in the future! (I didn't send the emails, you did!) Omnisend did the ONE thing I specifically instructed them not to do, and charged me a lot of money for it. Now, I am trying to speak to management so the issue can be addressed properly, yet it's impossible to speak to anyone with any authority, only general support staff who can't do anything are available. If you are looking for an automated email service, I would advise against Omnisend. Their app is okay, but if you run into issues, the staff suck!

Silicone Lovers | Realistic Sex Dolls
Regno Unito
Quasi 4 anni di utilizzo dell’app
Omnisend ha risposto 17 settembre 2022

Hello there and thank you for your review!

We are sorry you have found yourself in a situation like this. Our support representative has contacted you with more details on this matter.

If you have any questions or need any assistance, do not hesitate to contact our Support Team, we are available 24/7 and can be reached via In-app chat or email at support@omnisend.com.

Have a great day!