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In base alla valutazione
Signed up as I wanted to move my 20000 plus list from MailChimp. Abandoned cart emails and creating audience segments by country still doesn't work after 3 weeks in. When I spoke to support I was asked really basic questions that they could clearly see from my account or could check from their end, then passed on to tech and still, nothing was fixed. Now I am unable to speak to any support, 2 emails in and no answer. Extremely disappointed and a waste of my time.
Hi, thank you for taking the time to leave your feedback. We're sorry to hear about your recent experience. Our Support Team have been trying to reach you to provide an update and help rectify the situation.
Go with business plan guys, cool features ! Highly recommended
They charged us without our approval and refused to refund us. when we asked for refund they refused to process it Big scam
Hello and thank you for your feedback!
Transparency and customer experience are two of the most important things to us at Omnisend. Our customer service representative has already contacted you with additional information about the refund that was issued to you.
If you have any further questions, please contact our support team at any time!
Great app. Super easy to install and use. Gorgeous email interfaces easily customizable. One of the best apps on the Shopify market.
This app makes it easy and wonderful to create and edit templates to send to a lists of potential customers and actual customers. I really do appreciate the existence of this app. Thanks A Bunch !!
I used this app for my email marketing, very fantastic and easy to use. Will like to recommend it for people who wants a simple, elegant and powerful email marketing app.
I am not that savvy with these things, but this app makes everything so easy and convenient!
I have a small number of email subscribers, 75. Out of those 75, TWO opened the email I sent. TWO! That is a crazy low number. Every email I have sent has a similar result. It must all be going to junk mail folders. Very frustrating!!
So sorry to hear that you had issues with deliverability. There is nothing that harms us more as customer satisfaction is our highest priority, and we hate failing in meeting their needs. But we have good news, we have a solution for you. Our Customer Support Team will reach out with a suggestion, what we can do in your case. We sincerely hope you will give us a second chance. And for the future, please always reach out to support@omnisend.com if you face any problems, we are here to help 24/7
Customer Success Team
Not sure why so many great reviews. The support is nonexistent and I can't get anything to function properly. I miss godaddy.
Sincere apologies regarding the recent issues you had and the fact that you did not receive a response on time. Our Support Team has already reached out to you informing that your newsletter form has been integrated. Please reach back to us and we will help you get everything else to function well immediately!
FIRST TIME USING THIS WAS A BREEZE. LOVE THE APP AND CANT WAIT TO MAKE MORE NICE EMAIL CAMPAIGNS! 100% WONDERFUL