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They charged us without our approval and refused to refund us. when we asked for refund they refused to process it Big scam
Hello and thank you for your feedback!
Transparency and customer experience are two of the most important things to us at Omnisend. Our customer service representative has already contacted you with additional information about the refund that was issued to you.
If you have any further questions, please contact our support team at any time!
I absolutely love this app. Has made my email marketing a lot easier. my favorite feature is the product picker, big time saver!! Great job guys!
The only reason I am giving it four stars is because I have just started using it and need to explore it more before giving it a five. With that being said, I LOVE Soundest so far! Super easy to use and perfect for my small clothing store!
Check out The Shabby Chic Shoppe at theshabbychicshoppe.com
As a newbie trying to figure out how everything works, the Omnisend support was friendly and efficient. My questions were answered and problems solved. Thank you, Joy!
I haven't actually used Soundest at this time.
This is the third email app I have tried, I'm not a technical person and was getting frustrated until I download this... so far it's way better than the others. Putting together my first automated campaign was a breeze and it worked great with my existing contact form. When I had a question, Ivanna from customer service got back to me right away and was super helpful.
Very helpful, thank you.................
thanks for Nikola.thanks for Nikola.thanks for Nikola.thanks for Nikola.thanks for Nikola.thanks for Nikola.
We just started using this app to replace MailChimp. It was pretty easy for me to import everything from MailChimp with their available guidance. In just one day we have our customer lists, our email sign-up forms & landing page, abandoned cart email and a a campaign for people who never opened their last few campaigns to come back and get a discount. The automated discount code feature is simply amazing. Integrates easily with shopify. Easy to build campaigns or emails.
I have a small number of email subscribers, 75. Out of those 75, TWO opened the email I sent. TWO! That is a crazy low number. Every email I have sent has a similar result. It must all be going to junk mail folders. Very frustrating!!
So sorry to hear that you had issues with deliverability. There is nothing that harms us more as customer satisfaction is our highest priority, and we hate failing in meeting their needs. But we have good news, we have a solution for you. Our Customer Support Team will reach out with a suggestion, what we can do in your case. We sincerely hope you will give us a second chance. And for the future, please always reach out to support@omnisend.com if you face any problems, we are here to help 24/7
Customer Success Team