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Deniz at Omnisend was very helpful in explaining how to correct some discount errors in one of my automations.
Great support ! I got my answer very quickly in about 1 or 2 minuntes ! Thank you Matija for your precious help !
Extremely disappointed in the customer service. I feel like I am going round-robin, there is no phone number to actually speak to someone to talk through problems and get clear intuitive solutions. I had MailChimp which I had no issues with but because of the contract breaking with Shopify I felt forced to switch. I feel like I made a bad decision. The templates are cool, but what good is that if I have issues and can never get anyone to help or that seems to have any real solutions?? Ridiculous
Hi,
We are so disappointed to hear that you did not get the help you needed on time. Since we do not offer phone support, we provide 24/7 support to our clients, including in-app chat service for quick real-time responses!
Our team leader Katherine has reviewed your case with our Technical support team and reached back to you with recommendations. Using native Omnisend forms and double opt in feature will help you stay confident with your contact list on Omnisend.
Customer Success team
It's a such a great free app
but the upgrade price is quite expensive, I am really intrested in but I am stop for the price
also it used to has summarized out the vip customers for sending options, now it's gone, i am lost, i wish you can bring back to free version
I find this a really helpful app, easy to use, very personalised. I'd highly recommend this to new shopify owners
This app is perfect our client base of 5000. We send just on 3 emails per month to our subscribers.. At no cost.
We love the features and ease in using this app. Our sales have increased with this app.
Cheers
www.timiandleslie.com.au
Customer service is very helpful and and quick to respond :)
The emails look nice and professional .
Perfect does it exactly what i need
I did a lot of research trying to find the right app to handle customer signups, email marketing, and automations, and feel I got this on the first try. So far, I'm very satisfied with how it works, the creative options it gives for designing, and the customer service. I've written many emails for support and each time I get fast and complete responses between 12 and 24 hours later, sometimes within minutes. Great work, Omnisend!
First time using a marketing platform to create newsletter. Very surprised at how easy it was & really pleased with the end result. Excited to see what else Omnisend can offer!