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Maria was super helpful when I asked her how to segment my audience. She realized a missing feature and added it as soon as possible. Thank you so much for your quick responses and easy-to-understand instructions.
The support team is always helpful and thorough. The live agents are timely and knowledgeable. Agustin helped me with a tedious, at least for me, troubleshooting problem and helped me resolve all issues. Additionally, Omnisend Help documentation and instructions are detailed and easy to follow.
I have had some issues with Omnisend since beginning using it, from it's limitation of sizing (popups) to a few other things. But today, I put the account on a freeze to explore some options and better looks, and they charged me for the freeze and also charged me for the next month of service. Doesn't get much more corrupt than that. I reached out to support (which they make difficult) and go a non-answer answer of let me pass this to someone else. Taking this and the price increases into account. I would advise against using Omnisend anymore, but be careful how you get out. They may charge you more for leaving.
Hi there, we appreciate you for taking the time to leave Omnisend a review.
We apologize for not being able to get back to you sooner on the matter.
Indeed, freezing your account does have a fee and see that you were charged for your subscription before freezing your account. Our billing team refunded the charge for such subscription as soon as you reached out to our support team to assist on the matter.
As for experiencing certain inconveniences with our product, please do not hesitate to reach out to our support team at support@omnisend.com, and our team will be more than to assist on any questions or concerns you may have.
Have a wonderful day.
Easy to use, user-friendly app! Every function is there what is needed. Also, the support is very kind, helpful, and fast! I can only recommend Omnisend to everyone!
Great app for EDM and awesome customer service, always support us there. I'm now exploring all the sections, hope it helps us more.
Very convenient service. Operational support. Beran answered all my questions and I was able to quickly configure all application services
I love Omnisend for my email campaigners because It's friendly, and the staff is exceptional. Always there to answer my questions no matter the time of the day!
Omnisend has been absolutely amazing! They have a very intuitive interface, but Omnisend have 24/7 chat help assistance. When I had a couple of questions, Diego helped me right away. Nice to know there are folks who care and are there to help. I would definitely recommend. Thanks!!!
Beran was exceptionally helpful and solved my problems which felt quite complicated in a very easy and fast way.
I love the app. It has all the necessary features and it is easy to use. The customer service is excellent. Especially Karine, who always answered my questions super fast and provided a quick solution almost in real-time. I will install Omnisend in all my stores!