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Needed help on signup forms. Quick response with solution. Great customer service. Looking forward to seeing what more the app does.
Transferred to Omnisend from MailChimp and have been very impressed. The segmentation you are able to do is great and has increased the open rates and sales with our email list. The biggest improvement over MailChimp has been the look and feel you are able to achieve with ease when designing your emails, currently only on a standard profile, but definitely thinking about moving up to PRO in the near future. Great work Omnisend, keep it up!
amazing and good way to reach your customers who want to maximum exposure to their audience and whatever
I think most of these reviews are fake... what is the point in accumulating subscribers if you can't reach out to them in a timely fashion. The last time we sent out a campaign it was a year ago.. even then we got "Paused". We needed that email to go out at a particular time of day, and now that is not going to happen. Their customer service is worse, "we will get back to you in a few hours", this is early morning business hours. I advice find some other solution. After the email was finally sent out I got a "Warning" letter stating that too many got flagged as spam and our campaigns might get paused... according to their own report 12 out of 11273 reported spam, that is 1 in 833 recipients !!
Hello there and thanks for rating our app!
We're sorry you've found yourself in this circumstance. Please note, however, that a long pause in sending to your list is one of the triggers for a campaign verification. The reason for this is that over extended time periods, such as a year, a contact list may accumulate a substantial number of invalid emails, as your clients' inboxes may get filled or inactive. The condition stated may result in a rise in campaign bounce rates. These bounces dramatically harm your sender reputation, resulting in varied degrees of deliverability issues. For the purpose of protecting your sender reputation, the campaign verification enables us to examine a subset of your mailing list to establish how many bad emails are present in it.
To avoid triggering the campaign verification, we recommend sending a campaign at least once every two to three weeks.
Also, our support team takes pride in their response time; according to the log of your last chat with us, our support agent responded to you 6 minutes after you filed your query.
We will use your feedback to enhance both the product and the customer support team.
Have a wonderful day!
Good app, well made and easy to use !
Easily the best and most user friendly email app I've used. Comes with stats on how much money its made me back and all that. Highly recommend. It's $20 a month for a decently active store like mine
really easy to use - great tool.
Really cool app, very simple and useful ! And excellent connection with the shopify store… Go go go !
Kamilia was very helpful today! she gave me a 30% discounts for 3 months after helping with some support requests. Double happiness! Love Omnisend its an insane bit of software
not sure, but for my first test, it work nice even im using free plan, recomment, not bad, ez to use