Omnisend Email Marketing & SMS , 5.693 değerlendirme
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nice support from Yuliia, she is so patience and have a clear instruction to solve our issue. great customer service
Seems they have a lot of "good reviews", most likely all of those are fake.
Installation and setting everything up is seemingly easy, but at least in our Abandoned Cart flow, we encountered lots of bugs. Issues with Omnisend:
- Emails go out at random times and the delay set between the emails is completely useless. For example an email that was supposed to go out 15 minutes after the abandoned cart, arrived in the inbox 8 hours later.
- At times the emails did not arrive at all, not even in the spam folder. This was not a setting issue.
- Worst part was that the final test we did with a completely new email, duplicate amount of emails were sent. Of course hours later once again, and then again 9 hours later.
- The discount code they generate does not seem to be automatically applied in the checkout. ...Did not investigate this further as the app proved to be useless, we are not even going to bother with support, they too did not reply as the recommended time frame.
All of this set us back 2 days. Would not recommend using.
Hello there; thank you for leaving a review; it is highly appreciated. We are sorry for the issues you faced.
As we can see, our Support Team was trying to help you investigate the case, but you haven't responded.
We will provide some info here as well, but please note that in order to investigate this case, we would need some examples of such cases (with their emails):
- There are few reasons for the issue with delay, it could be related to a contact who comes and updates their cart a few times, or it could be an editing workflow case;
- This issue would be better to investigate with our team and we would appreciate if you could provide an example of such case;
- Most likely related to frequency settings in the workflow and can be easily fixed by enabling this option;
- Shopify generates discount codes, Omnisend only sync them and adds to the email, in order to automatically add a discount code to the checkout page, you need to enable this option in discount settings when customizing your email.
Again, we are sorry for the issues you have faced, and we would be more than glad to assist you in our in-app chat or by email. You can send us an email to support@omnisend.com; our support is available 24/7.
thank you , all seems great and will follow up with review.
Diego was great and helped me figure out why my pop-up was not popping up at first. Great customer service. The are right there on the spot when you need them.
I can't believe this is FREE! Glad we ran into this App. This is a great solution for startups to find a email channel.
Powerful tools with ease of customization. Good job
I had a verification issue, which was sorted out within an hour. A fast response time, with quick and clear communication, and Agustin was very friendly and efficient. Thank you,
Eco Threads Clothing
I have two websites and I always struggle to make dif campaigns, spending hours on dividing customers on dif websites.
Easy to use. I love it. I recommend it
very user friendly and helpfull app