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We used this app to send our Black Friday sale email campaign and it was a great experience. Very easy and straightforward to use! Awesome alternative to Mailchimp.
First time using the customer service. Had to wait 4 minutes to chat. Once online, quick and straight to to the point.
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do try this out and make sure you get Anastasiia for live chat to experience how customer support should NOT be done. Extracts from my live chat with her A: "I have told you that I have already asked them to stop sending" A: "You click on Send now button. What do you expect to happen?" Quite apart from that she was also completely wrong on the tech knowledge too. There was definitely something very buggy about the system and I would have loved to have worked through it with their support but then alas Anastasiia happened. I am sure there are live chats for people who like to be reprimanded by a stranger. However I question whether a mail marketing app would be the right forum. I now took time to read some reviews and interestingly the positive reviews were all posted in batches on more or less the exact same dates and use the same very similar tones whereas the one star reviews are posted on varied dates and consist of varied tones in writing.
We're sincerely sorry to see that you left feeling this way. Anastasiia's behavior was nowhere near acceptable and it was unexpected for our team as well. We can promise that the situation is handled and truly hope you will give us a chance to change your impression about our company.
Drop us a message at support@omnisend.com and we will make things right for you this time.
Customer Success Team
Great app! Definitely will keep using for not just my store, but my client's stores as well! Emails are huge but automation is even better! Would recommend this anyone launching a store!
I used this app to help me launch email campaigns. I had no idea where to start but this app walked me through it and I was done in minutes.
La Petite Peste - Lingerie
Thanks to Omnisend for an easy working app, and multi-language email option! After trying another app for mailing, and be veryyyy disapointed whit it, (K******), having big trouble to import customer list, and after two hour of work on the app , finally ready to send and..... account suspended for verification!!! (since i was a new customer, be aware) ..... i needed to send my marketing email NOW....
Finally , after les than 1 hour on Omnisend, account setup and emails sent!!!! Better layout, user friendly!
I like this app for its 24/7 service!! It really saves time and helps me a lot. Thank Olesia for her nice help.
Great, I have only sent 1 campaign so far, but it was so easy to use, thanks!
Brilliant so far, only on Day 1 and already super easy to use and fast support thank you very happy store owner.