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Poor support. Poor integration. Changes on the channel are not updated on the app quickly enough leading to errors when listing stock. It is actually easier to manually list than use the app which begs the question "what is the point of the app"
We extremely regret that you had an unsatisfactory experience with our solution (or service) and assure you that we will do everything necessary to overcome this. Best in class solutions and customer satisfaction are our priorities. Our solutions are tested and improved on a regular basis since we believe there is always a room for improvement and that will surely happen in your case as well. Let us collaborate again and get this problem solved once for all. Hoping for your cooperation.
Easy to install and manage. The support team is good. They are easy to reach over the Chat option they have.
The app did not do what the guys promised it would do. I had a chat with them before subscribing, they told me the app will synchronise inventory and order automatically. After subscribing the story was completely different: 1. the uploading of the first 10,000 SKUs will be done free, any other addition will be subjected to additional price; 2. The mapping of the inventory with the marketplace catalogue is manually done. And they were directing me on how to do the mapping, I had no clue of what they were telling me to do, so I paid them additional money to do it for me. We agreed the job will be done in two weeks. After two weeks, it was another story again, I still needed to add some other details to each of the SKUs, meanwhile, all my items uploaded to google shopping and facebook easily without any issue. But since they wanted additional details to be added before it can be mapped on their app, I paid them yet additional money for them to do it and be sure my items are listed on the market place. After two months, they did not do half of the job, even many of the ones they listed were listed in the wrong categories, which is as good as not being listed at all. It was a different story again!!. Meanwhile, they requested that all the payments should be paid through shopify, and that was what I did. But when I reported the problem to shopify, shopify simply sympathize with me and said the policy is that they cannot refund money paid to developpers, unless the developper agree to it. They refused to agree to the refund of the money. So I lost all the money both for subscription and the additional money for them to do the job, no work is done, and they wasted my time. No single truth comes from their mouth. They don't know what they are doing.
We extremely regret that you had an unsatisfactory experience with our solution (or service) and assure you that we will do everything necessary to overcome this. Best in class solutions and customer satisfaction are our priorities. Our solutions are tested and improved on a regular basis since we believe there is always a room for improvement and that will surely happen in your case as well. Let us collaborate again and get this problem solved once for all. Hoping for your cooperation.
The app never worked to me. Expended HOURS and more HOURS. If you sell refurbished / used products with different SKU and same BARCODE !
CedCommerce have some good app, but this is not one of them.
This app is a NIGHTMARE !!!
This app is not very thought through, and support is non existent. On our own Shopify website we offer our products as singles and bundles. For Onbuy, obviously we only want to offer the singles. The app can't work this out and therefore we haven't been able to upload our products. Support is extremely slow and hasn't been able to provide a solution, except creating separate EANs for the bundles, which is just wrong. Unfortunately I can't recommend this app.
I used this app and found it easy to use and when I had any questions the support was excellent - thanks!
Must have APP. Great customer care, instant help. Thank you very much.......................................................................................
Complete waste of my time
I have spent nearly20 hours mapping attributes (which the app should be doing surely?) I have had attributes disappear when trying to publish products and some of the size attributes will not show up at all, I have one product with 4 size attributes but only 3 of them show up on the attribute mapping ??????. after setting everything up after repeated attempts. finally got 1 item to go up only to be told "Failed - default image required". the listing only has one image. aaaargh
Worst app i ever tried> CED commerce should look at shopify's ebay integration it is so easy to use and maps all the attributes and categories for you.
I could have listed a dozen items on onbuy in the time I have spent on this app. Complete waste of time
MAKE IT EASIER TO USE CED COMMERCE
Hey MADKITTY2013,
We are extremely sorry to hear that you are facing trouble with our extension. We would like to tell you that our OnBuy Integration is a vast extension with lots of functionalities, settings, terms & conditions. It is designed keeping in mind all the complications that sellers face while selling on OnBuy.
The reason why we believe this mishappening has occurred is because our demonstration team was not able to connect with you. After the purchase we were attempting get in touch with you to explain the process, but there was no positive response from your end.
We are sorry to hear this and would greatly appreciate the opportunity to discuss the issues further with you. Please reach out to us.
We will surely help you in the same way as we do with our all sellers once you get connected with us.
Hoping to hear from you soon
Great app. Support was really good and helped me set up very quickly. only issue I faced is 10000 product limit. you need to pay more to increase the limit. But overall experience was so good.
do not work, totally wasted time. not recommended!! only support the 10000skus, not products. means you could only feed a few listings.