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Update 22.12.24 - both stores have now been refunded and they are working on a solution to automatically unsubscribe from app after deleting it from store. Currently you have to press a button before deleting app to stop charges from being made post deletion.
Used App on 2 of our websites and uninstalled it on 21 Nov - was still charged on 1 Dec for the use of it. Wrote to support for help with refunding the incorrect charge and no reply.
Thank you for sharing your concerns and my sincere apologies for the inconvenience it has caused.
Upon checking your account, since you’re on our Custom Plan, it would require canceling subscription in the app before uninstallation. Looks like when you uninstalled the app, you hadn't canceled the plan beforehand, therefore, the charge still occurred. We already canceled the subscription on your behalf and refunded the amount within 24 hours since we received the request and sent you 2 email updates on the process. I’m glad to know that you already received the refund.
Furthermore, after your feedback, we have made the Cancel plan button more visible in the app for our users to deliberately adjust their account’s subscription.
Should you need further assistance, please do not hesitate to contact us at support@one.store
Best,
ONE Team
With all the great reviews, I expected a lot more from this app. It's missing many features, like an actual workflow rather than one-off automation. At first glance it looks like there are many email templates, but they're created in a way that you can't easily edit key visual elements to match your store's branding. Key elements are images rather than editable shapes, so instead you're either left with a template that doesn't match your brand at all or you have to delete the parts of it that made it unique. The spin wheels are the same way.
It has potential! But for now it's just not an efficient enough solution.
good application overall but many problems recently! Settings always require change. Very embarrassing.
Their claim used to be "We offer a Free Forever plan". Reality was that "forever" would have ended very few months later.
The following was my first review:
The App itself is very intuitive and easy to use, even if with many features.
The support is definitively great!
Purtroppo a questa app manca la cosa più importante per l'aumento delle conversioni. Non esiste la possibilità di segmentare il pubblico per inviare campagne personalizzate come ad esempio l'invio di sconti a chi non ha mai effettuato l'acquisto, oppure avere un segmento di clienti vip a cui mandare promozioni speciali.
The customer service is outstanding she walked me through everything i had no knowledge of any of this and she just made it so easy thanks jesse
User friendly, but expensive......................................................................
Thank you!
