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I never leave reviews because... well, I typically find customer support to be mediocre or a service won't exceed my expectations– but the customer service with Upsell alone has me writing a review.
Samantha went above and beyond to show me how to fix a newsletter pop-up. I was having issues getting the pop-up to be a certain size. She went in and changed it herself then screen-recorded a video of what she did so I could play around with it myself if I wanted to make future changes.
Thank you for having an outstanding support team!
Excellent Customer support with Natalie, Helping me to make sure all the little details are covered and excellent "how to" clips showing me exactly what I needed to do
I added the app to help with my store and the app was easy to use but my store is new and I thought I needed to run a few campaigns all at once the app told me to request a gift to run the other campaign and I got connected to live chat. That is when I was saved by Rosy a live agent at 11pm at night not only did she give me great advice fixed my errors and explained what and why she did it and ,I never had live help with an app like this so this app is very affordable and 24/7 help im excited to grow with the team .Great app for newbies and oldies
I like the app so far an the support agent was helpful. I would recommend this app for my friends for sure
We have been trying to get a pop-up for our website and tried at least 5 different apps each with no success due to their limited free option choices, complicated integration method and they just didn't seem to merge well with our website LylakWonders. But this is an amazing app! We love it so much, the customization is great considering the fact that it is completely free and run by a small group, integration is super simple and you can view how the pop-up looks on your website whenever you want! It gives you automatic unique coupon codes and the customer service couldn't be better, they reply within minutes which is mind-blowing. We really love this app, 100% would recommend it. Also our customer service helper, Alice was amazing. She helped us solve our problems within minutes and gave us some great suggestions!
Works great! The team is great and helps within 1 min of you reaching out. Honestly the only app I really enjoy using on shopify.
God bless you. THANK YOU FOR MAKING THIS APP. very useful. the customer service is very helpful. she's an angel to me today.
HIGHLY RECOMMEND WITH SOME HELP I WAS ABLE TO GET THE POP UPS THE WAY THAT I WANTED THE CUSTOMER SERVICE IS EXCELLENT ANGELINA WAS A GREAT HELP AND GREAT WAY TO KEEP CUSTOMERS ENGAGED
I love this app! I just got help through the live chat and Trish was so very patient with me. She set up my popup coupon and email & SMS automation. I had both ONE and Omnisend and was deciding on which to keep and which to delete and ONE wins hands down! I've been struggling with Omnisend for weeks and because they don't have a live chat option, I have had a hard time and worried about getting my store launched in time but thanks to Trish, my page will now look professional and ready to maximize profits. The pop up looked good, the SMS works and the automated emails look beautiful. GET THIS APP and pray to God that if you ever use the live chat that you get Trish! www.mybeautifulpride.com
Buena app, aun me falta probarla bien pero el servicio es bueno, un 10/10 en servicio las personas que atienden son geniales, la que me atendió se llama Rosy.