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Being a rather inexperienced user - The setup was fairly easy and the support from Optimonk quickly resolved all issues/worries. Looking forward to seeing the results and playing with more popups to convert visitors.
Hi There,
I'm Anna from the OptiMonk Support Team.
Thank you for sharing your opinion, I'm very glad to hear that you were satisfied with the support you received from us! :)
I know that OptiMonk can be a bit overwhelming at the start as we have many functions, but we'll always be here to help if you need assistance.
Feel free to reach out anytime.
Anna from OptiMonk
Very good app. Our email signup rate 4x'ed after switching our signup form from klaviyo to optimonk. Plus great support. :) Highly recommended
Hi Kristian,
Wow, 4x conversion rate??! That is unbelievable, I'm really happy about your amazing results!! :)
I was very glad to chat with you yesterday, please feel free to get back to me anytime.
Anna from OptiMonk Support
Amazing customer support, very helpful and friendly:) Also, the app works great. It is a pleasure working with them!
Hi there,
Thank you for taking the time to leave feedback about our app! Your kind words truly mean a lot to us!
I was happy to assist you and would gladly help again if you have any further questions.
Best Regards,
Sara from OptiMonk
Customer Support from Optimonk is great...each question I had came with a very quick and informative response to solve my issues. I even had two members of the team answering me...one of them added additional information that was helpful to get my pop-up to perform better. Thankful to the team!
Hi There,
Thank you so much for sharing your opinion, we are working hard to provide the best support for each OptiMonk user!
Please feel free to reach out via chat anytime you need assistance in the future.
We're happy to have you on board,
Anna & the Support Team
I'm new on Shopify and there's definitely been a bit of a learning curve. But this app is one of the best and most fun to use that I've found so far. I just got off of a customer support chat with Chris from their team and he fixed my issue in LITERALLY 2 minutes. These guys are awesome.
Hi There,
We are so grateful for your kind words and so happy that you find OptiMonk fun to use! We hope you'll keep enjoying OptiMonk, and we're always here to assist if you need anything!
Kind Regards,
Chris & the OptiMonk Team
Very helpful staff! I had an issues with my pop up discount capture and the support team was able to help me quickly with ease!
Hey there,
Thank you for passing by and sharing your feedback with us.
We are delighted to hear that your request has been successfully resolved. We always strive to provide the best quality service and meet our customers' expectations. Thank you for being part of OptiMonk.
If you ever need help, please let us know.
Best regards,
Emil from OptiMonk
Very good app even if you use the free version, but I recommend doing the paid version. The customer support is outstanding. An app can be great but if the support isn't there then it's junk. Optinmonk has some really helpful tools and its a breeze once you get how to use it.
Hello,
Thank you so much for your kind words regarding our app and our support team! We really appreciate it :)
I'm really glad that you find our app helpful and easy to use!
Please don't hesitate to get back to us if there is anything else we can help you with.
Kind regards,
Réka and the OptiMonk Support Team
Zsofi's support has been unreal. We wanted to launch a really complicated AB testing solution with two totally different forms. Not only was that possible via the cookie splitting beta but I also wanted som technical custom JavaScript work to send a date stamp into our CRM so we could report on lifetime value based on pop source without it being overwritten if the user happened to see multiple pops in our testing roadmap. The support team gave me custom code along with screenshots of exactly how to build the hidden field all within less than a couple of hours. Easily the best tool to grow your email lists with such a huge template library with best practices. If the app can't do it you can bet their support will make a solution. Thanks guys, so excited to have you as a partner.
Wow Kieran, what a wonderful review!! Your kind words are really heart-warming! ❤️ We're so glad you found us and we truly appreciate your detailed feedback about our app and the support team. 🙏 It was absolutely a pleasure helping you and we wish you a lot of joy and success using OptiMonk! And please feel free to reach out to us anytime if you need assistance or advice. We’ll be here to help you! :) Zsofi & the Support Team
This app is perfect! Easy to use and the staff is extremely helpful. Highly recommend! Especially if you are new to using apps :)
Hi There,
Thank you so much for mentioning the Support Team in your review, we're working very hard to provide the best quality support to each user! :)
We are grateful for your feedback, and wish you a lot of success with your business!
Anna from OptiMonk
Just started using this app but it is doing well for us so far! Hope this app will continue to get us more conversion!
Hi There,
Thanks a lot for sharing your opinion, it means so much to our hard-working Support Team! <3
I wish you good luck with your business and I hope that OptiMonk will help you increase your conversions and sales!
Have a nice day,
Anna from OptiMonk